Handset volumn ~ unable to hear person I am calling Tried adjusting + BUT NO VOLUMN THANKS

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Customer

Handset volumn ~ unable to hear person I am calling Tried adjusting + BUT NO VOLUMN THANKS

Last updated
Elixir Cada
Panasonic Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Panasonic nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Panasonic Expert

Hi Karen,

May I know the exact model of your panasonic phone system? You can check the model on the sticker at the bottom of the base station.

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

KXTGL 4328

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Customer

KXTGL 4328

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Customer

SENT MODEL # 2 TIMES

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Elixir Cada
Panasonic Expert

Got it. Please hold on. 

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Elixir Cada
Panasonic Expert

cant locate the model KXTGL 4328. Can you double check that again>

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Customer

KX-TGL430

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Customer

KX-TGL430

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Customer

SENT CORRECTED MODEL # 2 TIMES   THANKS

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Customer

ARE YOU GETTING MY CORRECTIONS?

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Elixir Cada
Panasonic Expert

Ok. Inorder to adjust the volume so that you can hear the person on the other end. During the phone call, press the volume up button on the right side to adjust the speaker volume. 

Try to call one of your friend and while you are talking on the phone press the volume up button to adjust the speaker volume. 

Let me know if that fixed the problem. 

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Customer

TRIED THAT SEVERAL TIMES, ANY OTHER SUGGESTIONS?

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Customer

STILL NOT WORKINGS

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Customer

ARE YOU GETTING MY MESSAGE?

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Customer

PLEASE RESPOND   ARE YOU GETTING MY MESSAGE

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Elixir Cada
Panasonic Expert

Try to reset the phone system by unplugging the power cord of the base station for a minute. then plug it back in. remove the battery of the handset as well and wait for a minute and plug it back in. check the issue again. 

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Customer

TRIED BOTH ~ STILL NOT WORKING

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Customer

TRIED BOTH STILL NOT WORKING

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Elixir Cada
Panasonic Expert

what do you see on the screen when you press the volume up and down buttons. Do you see the volume meter on the screen?

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Customer

YES IT IS ALL THE WAY UP

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Customer

YES   VOLUME IS ALL THE WAY UP

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Elixir Cada
Panasonic Expert

Hold on. 

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Elixir Cada
Panasonic Expert

Do you have a phone number that I can reach you?

 

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Customer

***-***-****

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Customer

***-***-****

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Elixir Cada
Panasonic Expert

ok.. give me me few minutes and i will call your phone. 

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Customer

THANKS

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Elixir Cada
Panasonic Expert

Dear Karen, It was a pleasure helping you with your panasonic issue today. Here is a summary of the resolution.
Issue identified : cx one handset is not working. callers cant hear her
Solution Implemented : called cx and perform a test on the defective handset. i advised her to press the volume up button while on the call and see if that will fix the issue. no go. we found out that the problem is the microphone of the handset since the other handset is working fine. Told cx that the volume control is for the speaker only and not for the mic. told cx that unit is defective and needs to be replaced. Answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted

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