Apple installed a software product and now I can't get in my phone. it's asking for my apple ID and password. I don't remember ever having one....

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Customer

Apple installed a software product and now I can't get in my phone. it's asking for my apple ID and password. I don't remember ever having one. Please help

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Expert

Hi Wanda,

Thank you for waiting!

Are you getting a Screen that says Activation?

Posted
Ferdinand Aquino
Apple Expert

Dear Wanda, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Forgot apple Id password

Solution Implemented :

Call customer

Assisted in resetting apple Id password thru iforgot.apple.com

Password changed and customer can now signed in to the apple Device

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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