I need to get all my pictures back .my battery life died .got a new battery but have lost all my pictures the frames are there but no pictures.i...

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Customer

I need to get all my pictures back .my battery life died .got a new battery but have lost all my pictures the frames are there but no pictures.i was told to go to update backup and restore then to backing up or restoring data from back.can you help me?

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Joyce,

Thank you for waiting!

First Bring the iPAd to Settings and check if you see your name up on top.

Let me know your findings.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Joyce,

We have not recieved a response from you yet. I also tried calling your number few times but there were no answer

First Bring the iPAd to Settings and check if you see your name up on top. This will mean that you signed back in to icloud where your photos and back up are saved.

Let me know your findings.

Posted
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Joyce,

We have not recieved a response from you yet. I also tried calling your number few times but there were no answer

First Bring the iPAd to Settings and check if you see your name up on top. This will mean that you signed back in to icloud where your photos and back up are saved.

Let me know your findings.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Joyce,

We have not recieved a response from you yet. I also tried calling your number few times but there were no answer

First Bring the iPAd to Settings and check if you see your name up on top. This will mean that you signed back in to icloud where your photos and back up are saved.

Let me know your findings.

Posted

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