Not receiving sms code via text. Says too many requests and try again later. Cannot log in to FB.
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Not receiving sms code via text. Says too many requests and try again later. Cannot log in to FB.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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What is the Phone number and email address linked to your account?
***-***-****
Can you double check the email because this email you sent, Facebook says there's no record of it.
That is the correct email
have been using it for a long time
What device are you using for Facebook?
I am current using mobile iphone device.
i have tried to login using computer as well but that hasnt worked either.
What is the name you have in Facebook,
also Give me at least 2 names of your friends in it.
Lisa Kelly is my name
janice collins
dan love
Do you have access to a computer now?
Can we do a screenshare at least?
Im suspecting, Something is not right with the email you have in Facebook.
I do not have access to a computer at the moment.
Can you make or send an email now?
Can you send me an email to this address.
Just wrtie test in it. and let me know once you send it.
Sent
Ok It seems this is the problem.
Your email is l**8@yahoo.com
But the email you have linked in Facebook might have been different. might be mispelled or something.
Because
When requesting for password reset thru your name it says it is going to send an email to l***@*******
But requesting a password reset thru your email it says (L**8@yahoo.com) Is not registered in facebook.
Are you logged in to Facebook before from your computer?
I received email messages yesterday to this email address from facebook to reset password. L and l are the same thing - one is just capitalized
Let me call you.
***-***-****
will forward sample email
please send contact number
Ok Here is my number
***-***-****
After 24 hours We'll try again
It will be better I I am on the phone with you while you do the recovery request.
Do not start the account recovery without me so we can see together where the fault is.
Ok thanks
Have you seen this exact issue before
yes
We just had to make sure that the email on your facebook account is exactly the same as your email. and it will be restored
Expert notes:
Recovery attempt has been locked down for too many failed attemopt
Will try again After 24 hours.
Dear Lisa, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :
Cannot Recovery her Facebook account
Solution Implemented :
Call customer
Assisted in sending another recovery request to Facebook.
Assisted in processing the email response from Facebook
Issue resolved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Facebook Expert
As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.
What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:
Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.
All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.
There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.
Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.