Not receiving sms code via text. Says too many requests and try again later. Cannot log in to FB.

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Customer

Not receiving sms code via text. Says too many requests and try again later. Cannot log in to FB.

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Available to chat

Posted
Ferdinand Aquino
Facebook Expert

What is the Phone number and email address linked to your account?

Posted
Customer

L**8@yahoo.com

***-***-****

Posted
Ferdinand Aquino
Facebook Expert

Can you double check the email because this email you sent, Facebook says there's no record of it.

Posted
Customer

That is the correct email

have been using it for a long time

Posted
Ferdinand Aquino
Facebook Expert

What device are you using for Facebook?

Posted
Customer

I am current using mobile iphone device.

i have tried to login using computer as well but that hasnt worked either.

Posted
Ferdinand Aquino
Facebook Expert

What is the name you have in Facebook,

also Give me at least 2 names of your friends in it.

Posted
Customer

Lisa Kelly is my name

janice collins

dan love

Posted
Ferdinand Aquino
Facebook Expert

Do you have access to a computer now?

Can we do a screenshare at least?

Im suspecting, Something is not right with the email you have in Facebook.

Posted
Customer

I do not have access to a computer at the moment.

Posted
Ferdinand Aquino
Facebook Expert

Can you make or send an email now?

Posted
Ferdinand Aquino
Facebook Expert

Can you send me an email to this address.

f**0@gmail.com

Just wrtie test in it. and let me know once you send it.

Posted
Customer

Sent

Posted
Ferdinand Aquino
Facebook Expert

Ok It seems this is the problem.

Your email is l**8@yahoo.com

But the email you have linked in Facebook might have been different. might be mispelled or something.

Because

When requesting for password reset thru your  name it says it is going to send an email to l***@*******

But requesting a password reset thru your email it says (L**8@yahoo.com) Is not registered in facebook.

Posted
Ferdinand Aquino
Facebook Expert

Are you logged in to Facebook before from your computer?

Posted
Customer

I received email messages yesterday to this email address from facebook to reset password. L and l are the same thing - one is just capitalized

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Ferdinand Aquino
Facebook Expert

Let me call you.

Posted
Ferdinand Aquino
Facebook Expert

***-***-****

Posted
Customer

will forward sample email

please send contact number

Posted
Ferdinand Aquino
Facebook Expert

Ok Here is my number

***-***-****

After 24 hours We'll try again

It will be better I I am on the phone with you while you do the recovery request.

Do not start the account recovery without me so we can see together where the fault is.

Posted
Customer

Ok thanks

Have you seen this exact issue before

Posted
Ferdinand Aquino
Facebook Expert

yes

We just had to make sure that the email on your facebook account is exactly the same as your email. and it will be restored

Posted
Ferdinand Aquino
Facebook Expert

Expert notes:

Recovery attempt has been locked down for too many failed attemopt

Will try again After 24 hours.

Posted
Ferdinand Aquino
Facebook Expert

Dear Lisa, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Cannot Recovery her Facebook account
Solution Implemented :

Call customer

Assisted in sending another recovery request to Facebook.

Assisted in processing the email response from Facebook

Issue resolved.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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