I am trying to connect to a public wifi and though it sees the network, it won't connect. I tried several things to make it work but couldn't get...

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Customer

I am trying to connect to a public wifi and though it sees the network, it won't connect. I tried several things to make it work but couldn't get it to sign on even thought it recognized and I had the pass word - it just wouldn't connect. Can you advise what is happening?

Last updated
Elixir Cada
Lenovo Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Lenovo nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Elixir Cada
Lenovo Tech

Hi Nina,

Are you getting an error message when you try to connect to the wifi using your lenovo laptop?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

no error message

 

Posted
Elixir Cada
Lenovo Tech

May I know what device are you using now in chatting with me? 

Posted
Customer

the lenovo ideapad 330 I was trying to connect

 

Posted
Elixir Cada
Lenovo Tech

ok. let me call you on your phone. Please keep this page open. 

Posted
Customer

okay

Posted
Elixir Cada
Lenovo Tech

NOTES:

-called cx to double check the issue

-cx said that the computer can see the wifi network in that location but the password box is not showing when she try to connect to the network

-a friend's laptop can connect to the wifi network there and even her phone.

-cx will going to go back to the location and will contact us back

 

Posted
Elixir Cada
Lenovo Tech

Dear Nina, It was a pleasure helping you with your lenovo issue today. Here is a summary of the resolution.
Issue identified : cx cant connect the laptop to the public wifi hotspot
Solution Implemented : called cx and confirmed that she can connect to the wifi at home and not in the public wifi. Cx went back to the place and called her back and attempted to connect to the wifi hotspot cx can connect to the wifi but cant browse. Told cx to use a different browser google chrome or Internet close. We closed the browsers and reopened it and cx was able to browse now to the internet. Problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted

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