I’m not receiving the sms/text message from Facebook to verify my account when I login. Two Factor Authentication is turned on and I have tried...

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Customer

I’m not receiving the sms/text message from Facebook to verify my account when I login. Two Factor Authentication is turned on and I have tried numerous times to get the text and nothing. My account has not been hacked and is not disabled.

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Facebook Expert

Hi Shelly,

Thank you for waiting!

Are you getting a message about Code Generator?

Posted
Customer

To get to the code generator, requires being able to login into Facebook. I can’t access my account from my phone or computer. I type in my username and password click submit and then it asks for the code sent to me by text/sms because it doesn’t recognize my browser. But I’m not using anything new, I’m using the same devices I always use. 

Posted
Ferdinand Aquino
Facebook Expert

I see, Ok,

Are you using a computer?

Posted
Customer

This is what pops up when I try logging in

Posted
Customer

I’ve tried my phone and laptop. I use my phone the majority of the time, which is what I’m using now. 

Posted
Ferdinand Aquino
Facebook Expert

Im calling your number.

Posted
Customer

I’m sorry, I’m in a conference call at the moment. I can’t be talking on my phone 

Posted
Ferdinand Aquino
Facebook Expert

OK,

when you are being required for a log in code. Is there an option given on the screen to say you did not get the code or other option?

Posted
Customer

No, just the option to click more help, which I’ve done numerous times. I’ve sent in a photo of my ID as well as a photo of me holding a piece of paper with my info on it. They verified it and then nothing changed, I still couldn’t get in. My username and password works but as soon as it goes to login it asks for the code sent to me by text/sms but I never receive it. 

Posted
Ferdinand Aquino
Facebook Expert

That's i t.

When you said they Verified it.

You got an email saying thank you for confirming your account. right?

Posted
Customer

It will say I’m using a new browser so they need to verify it by sending a code to me by sms/text. But I never receive the code. I’ve tried for several days 

Posted
Customer

Yes, I got an email saying thank you for verifying, but it still doesn’t work. 

Posted
Ferdinand Aquino
Facebook Expert

Alright. Perform the same steps you are doing in which you need to take a photo of your self with a number again.

when you recieve the email from Facebook

Do not click on any of the link on that email. instead

Call me here ***-***-**** and let me know once you got that email.

WE'll process that together.

Posted
Customer

They have verified my account in several ways, I’ve done the trusted contacts verification I’ve done both the photo ID plus the hand written note with me holding it.

but because 2 factor authentication is on. I need to get the code the text/sms to me, but I never receive it

Posted
Customer

Okay thank you. 

I received another email this morning verifying it but I never clicked on it

Posted
Ferdinand Aquino
Facebook Expert

Ok Good, Forward / Send it to this email.

f**0@gmail.com

 

Posted
Customer

Okay, I forwarded it. 

Posted
Ferdinand Aquino
Facebook Expert

Got the mail

I cannot process this since I do not know your log ins. i will have to call you to assist you instead.

 

Posted
Customer

Okay, give me one second and I will call you? 

I can give you my logins if that’s okay? I have nothing linked to my facebook account. I use it mainly to keep in touch with family 

Posted
Ferdinand Aquino
Facebook Expert

I have replied to yur email.

Posted
Customer

I’ll just call you 😊 

 

Posted
Ferdinand Aquino
Facebook Expert

Ok Here my number ***-***-****

Posted
Customer

I’m trusting you with my login fir Facebook. I normally do not give out my info; please don’t make me regret it. 😐

ive already had a rough couple months I don’t need my info tampered with or anything else. 

And thank you for trying to help me. 

Posted
Ferdinand Aquino
Facebook Expert

Ok Try logging in to your account now and let me know. It should work now.

Let me know once you are in so I can save all settings.

Posted
Customer

Oh my gosh! You are amazing!!! 😁 it worked 😁 is there a way to pay you extra? I’ve tried for a week to get it to work 

Posted
Ferdinand Aquino
Facebook Expert

Dear Shelly, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Can't log in Due to  Two Factor authentication.

Solution Implemented :

customer already processed the Account verification but Having trouble getting past the Email approval.

Assisted customerin Processing the email

Issue resolved - Customer is now logged in

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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