I purchased PaintShop Pro Ultimate earlier today and paid for it but have been unable to download it. Please help.
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I purchased PaintShop Pro Ultimate earlier today and paid for it but have been unable to download it. Please help.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Martin,
Thank you for waiting!
are you running this on Windows or a MAC computer?
Hi Martin,
Are you there?
May I ask if you are you running this on Windows or a MAC computer?
On Saturday I purchased PaintShop Pro Ultimate but was unable to download it. Please help me to download it. The time here in the UK is now 5 15 pm. Thanks.
Martin Lloyd
Ok Is there a number I can reach you at?
My number is ***-***-**** 0. I am not sure what it is from the USA. I am running on Windows.
Great!
Is it fine if we do a screenshare session to the computer so we can install the program?
Yes, that's OK
Awesome,
If you are on a computer now
Click this link and RUN the downloaded tool
https://fastsupport.gotoassist.com/321778421
Say yes and allo to join the session if it asked you.
Dear Martin, It was a pleasure helping you with your Corel issue today. Here is a summary of the resolution.
Issue identified :
Cannot Install Recently purchased Corel APP
Solution Implemented :
Call customer / Remote access
Assisted customer in getting the download link from his mail and install the Software to his computer
Installation complete
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Dear Ferdinand, Many thanks for your help in downloading my Corel Paint Shop Pro Ultimate. I am very pleased with the result.
Byron Narciso
Corel Tech
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