My kindle keeps telling me that my pass code that i have used since I purchased it is incorrect.How dio I correct this problem?

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Customer

My kindle keeps telling me that my pass code that i have used since I purchased it is incorrect.How dio I correct this problem?

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Kindle Expert

Hi Roger,

Thank you for waiting!

First We'll have to Reformat or RESET th Kindle to Factory defaults.

Then SET it up back to your Amazon account so the books will download again.

May I know what Kindle version that is?

Posted
Customer

Don't know. What was written on the reverse is now worn away through usage. It's 17cm by 11.5 cm if that's of any use.

Posted
Ferdinand Aquino
Kindle Expert

Thanks Roger.

Is it a colored screen or is it a black and white Screen panel?

Posted
Ferdinand Aquino
Kindle Expert

Thanks Roger.

Is it a colored screen or is it a black and white Screen panel?

May I also know if there is a number I can reach you?

Posted
Customer

Black and white (uk) 01444 459535

Posted
Ferdinand Aquino
Kindle Expert

Ok our goal is to perform a reset.

type this passcode in 

111222777

This should trigger a RESET option. perform the reset and let me know how it goes.

Posted
Customer

I'm Stuck. Kindle is asking for me to enter a Wi Fi Network and password. My phone company is TalkTalk so I tried logging in to TALKTALKFA8867 to no avail. What now? My apologies for being a 75yo thicko when it comes to computers and Kindles.

Posted
Ferdinand Aquino
Kindle Expert

The Wifi Network is the name of your home wifi.

The password should be at the bottom of your Wifi box or Wifi router.

Are you on a computer now? your computer should have a copy of it.

Posted
Customer

I'm in. Found my TALKTALK card with the details I required.

Posted
Ferdinand Aquino
Kindle Expert

Awesome. It should ask you about your amazon account email and amazon password. Should have it.

Let me know once you are back in to your kindle with the books.

Posted
Customer

I now have a blank white screen on my Kindle witha black top border with the word Register in the topleft hand side and theususl gubbins about battery and time on the right

Posted
Ferdinand Aquino
Kindle Expert

Ok thats the place where you need to register

It should let you enter your Amazon email and password.

Posted
Customer

regret nothing doing, screen is frozen.

 

Posted
Ferdinand Aquino
Kindle Expert

Try Turning it off and back on

HOLD the ON and OFF button on your Kindle until it reboots to the Kindle logo

Posted
Customer

Back in, but in my wifes name. that does not matter as down loads come from the same bank account. Very grateful for your assistance in this matter. Have a great day.

Posted
Ferdinand Aquino
Kindle Expert

Dear Roger, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Forgot Kindle Passcode

Solution Implemented :

No Device to remote in to

Advised customer in performing a RESET using the Kindle paperwhite reset code

Advised customer to re set up the device using the same amazon account

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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