Samsung TV Model UA40F5500 version HX01 The clock is on auto & is 2 hrs too fast. It records o.k. because the program guide has the time at...

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Customer

Samsung TV Model UA40F5500 version HX01 The clock is on auto & is 2 hrs too fast. It records o.k. because the program guide has the time at the top all 2hrs advanced also. Strange …. my dvd seems to know the correct time because it records o.k. How can I fix it.

Last updated
Charles Totherow
Appliance Repairman

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

From s**h@tpg.com.au I am ready for a response right now.  Phone would be best ***-***-****

Posted
Charles Totherow
Appliance Repairman

Okay, please help me with the complete model number of the TV.

You can find it via ""Menu > Support > Contact Samsung"" using TV's remote or you can locate it on the rear panel of the TV."

Posted
Charles Totherow
Appliance Repairman

Also, please tell me where you purchased the tv please?

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Charles Totherow
Appliance Repairman

Are you recording programs on both TV and DVD player?

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Charles Totherow
Appliance Repairman

Or just with the DRV?

Posted
Customer

From Sam Hilditch...Model No. UA40F5500  A/C 220-240V - 50/60 Hz 1155w N363 version HS01  S/N ZY3S3MMD300453Z

purchased from Myer Southland Cheltenham Victoria Australia.   Yes I record on the TV and the DVD player 

 

Posted
Customer

I record on both the TV & the DVD recorder.

Posted
Charles Totherow
Appliance Repairman

Ok thank you for this, one moment please?

Posted
Charles Totherow
Appliance Repairman

Would it be okay if we try to reset your TV to its default setting?

Posted
Charles Totherow
Appliance Repairman

 Please go to Menu > Support > Self Diagnosis > Reset and enter the 4 digit pin. The default pin is 0000.

Posted
Customer

Yes that is o.k with me. It sonnd s like a good idea. I do not know how to do it.

Posted
Charles Totherow
Appliance Repairman

Alright. To do that, please go to Menu > Support > Self Diagnosis > Reset and enter the 4 digit pin. The default pin is 0000.

Posted
Charles Totherow
Appliance Repairman

Please use the remote to perform the steps below please.

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Charles Totherow
Appliance Repairman

Please let me know when you are finished?

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Charles Totherow
Appliance Repairman

After you do this, the TV will restart automatically then it will ask you to set the initial settings if you're able to reset it.

Posted
Charles Totherow
Appliance Repairman

Please let me know if yu were able to reset the tv please?

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Charles Totherow
Appliance Repairman

Then after your tv restarts, just go through the setup process as if the tv were brand new and see if this fixes the problem.

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Customer

Thank you.  The clock is o.k. now.  (and everything else - I hope).   

  Cheers from  "down under" 

  Sam Hilditch

Posted
Charles Totherow
Appliance Repairman

Dear Sam, It was a pleasure helping you with your Appliance issue today. Here is a summary of the resolution.


Issue identified : Customer's smart tv clock was not correctly syncd with local time.

 

Solution Implemented : I sent replies on how to reset the tv and now the local time is displaying corretly.

Accpeted Answer

 

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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