I have my new Alexa Echo 5. How do I tell it to find my Ring front door camera?

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Customer

I have my new Alexa Echo 5. How do I tell it to find my Ring front door camera?

Last updated
Elixir Cada
Amazon Device Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Amazon Device Expert

Hi Jane,

Is this your first time setting up your Alexa?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 

Posted
Customer

Ii am here and ready...  This is my second Alexa product.

Posted
Elixir Cada
Amazon Device Expert

please hold while I check the information of the unit. 

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Customer

Holding.....

 

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Elixir Cada
Amazon Device Expert

Do you have the alexa app downloaded on your phone? 

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Customer

yes

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Elixir Cada
Amazon Device Expert

ok hold on. 

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Elixir Cada
Amazon Device Expert

Tap Menu on the Alexa app then tap skills. Enter Ring in the search box then hit search tap ring video doorbell then tap enable. tap google chrome and it will take you to the website and you need to login to your ring account. after logging in it will ask you to authorize, just hit authorize and that should link the ring video doorbell. Here's the video presentation of that steps.

https://www.youtube.com/watch?v=iRfBXgxv6-c

Let me know if this helps. 

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Elixir Cada
Amazon Device Expert

Any update Jane?

Were you able to link your Ring to Alexa? 

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Customer

Yes....  the video on Youtube suggested was outdated...   The new current video was very helpful.

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Elixir Cada
Amazon Device Expert

Dear Jane, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified : cx want to link the Ring door camera to her Alexa
Solution Implemented : chat with cx and provided steps and video on how to link the 2 devices (steps below). cx followed the steps and was able to link the devices. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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