After one week of non-use Phone A10 will not accept my pin

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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Are you able to see chat page?

Please give me a few moments while I get the steps to fix your device?

Are you using the exact pin that you have kept for the phone?

Very good one moment please?

Press and hold volume down key and power key simultaneously for 7-10 seconds.

One moment.

The pin still dont work?

Ok one moment.

Okay, have you configure the Samsung account on the phone?

If you have the Samsung account added on the phone and remote control turns on then we can try unlock the phone using the Samsung find my mobile web page.

Please take your time.

You can unlock your phone using the link below as well.

https://findmymobile.samsung.com/

Yes one moment please.

Let me check this for you one moment please.

I am trying to unlock the phone.

Please allow me a few minutes to try to unlock the phone please?

I see that you don't have the Internet connected on the phone, so we are unable to unlock the phone remotely.

I will find another way to unlock the phone one moment?

Try connecting the phone to the home wifi or Turn on the Mobile data on the phone.

If you are able to get the notification panel by dragging from the top of the phone screen.

yes u can please try that

One moment i will get you the steps

Yes, you can reset the phone from the settings, but you will lose all the data on the phone.

yes please try the old pin

Yes I will be here anytime

Very welcome.  Have a wonderful day.

Dear Juergen, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.

Issue identified : Customer was locked out of phone

Solution Implemented : I left chat replies on how to remote unlock phone. Solved.

Answer Accepted

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