My iphone is locked up and is not responsive-all I want is my pictures out of it. I don't care if it has to be destroyed in the process. I just...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Judy,

Thank you for waiting!

Do you remember what your iphone Apple ID is?

Hi Judy,

Thank you for waiting!

May i ask what is the best number to reach you at?

https://fastsupport.gotoassist.com/634248276

www.icloud.com

Dear Judy, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

iPhone is disabled

Solution Implemented :

Call customer

Customer said she did not know the upgrades and want to cancel the remote and phone.

Checked customer's email but it is registered to icloud only with her new phone.

No records of the old photo.

Customer said she did not have any other email that may have registered with the old phone.

Advised customer that it may be on an @icloud account which customer cannot remember.

The old iphone is now disabled and customer cannot remember any info about it.

Advised customer that she may need to bring the iphone to an apple store together with the Receipt when it was bought

Answer Accepted

Initiating remote and phone upgrade refund

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

Expert Noets:

Call customer

Tested the ID that she said she was able to retrieve but it was the same ID she is using on the new iphone.

We had that ID before and it was not linked to the old phone.

Customer is still going to go with our first resolution.

Bringing the old phone to an apple Store with her proof of purchase to see if it is still recoverable.

SET up the new phone again with the new ID

Issue resolved

Expert Notes:

Call customer

Tested the ID that she said she was able to retrieve but it was the same ID she is using on the new iphone.

We had that ID before and it was not linked to the old phone.

Customer is still going to go with our first resolution.

Bringing the old phone to an apple Store with her proof of purchase to see if it is still recoverable.

SET up the new phone again with the new ID

Issue resolved