Trying to start Acrobat XI Standard: got error code 213.11. This is the first time this has happened and have been using the software for years.

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Hi Steve,

Thank you for waiting!

May I know what device are you running the Acrobat with?

Windows or a MAC?

I see, possibly an adobe licensing error. 

Is it ok if we do a screen share? this way i can check what couod be causing it

alright. give me few minutes and i will call your number. please dont close this page.  give me at least 5 min

https://fastsupport.gotoassist.com/690982917

Dear Steve, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.
Issue identified :

Error code 213.xxx When launching Adobe acrobat

Solution Implemented :

Call customer / REmote Access

Assisted customer in downloadnig and Running an Adobe Licensing patch from Adobe site.

RAN the Tool and Restarted Adobe Acrobat

Issue resolved

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