Im Mrs.Kumari Siriwardana, Directress of Angel Home Made Food. We are running our business via our Face book Business page called” Angel Home Made...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

Im Mrs.Kumari Siriwardana, Directress of Angel Home Made Food. We are running our business via our Face book Business page called” Angel Home Made Food”. Unfortunately, our page has been hacked since 24.09.2019 2pm Onwards.

Im removed from admin role. So that I have no control of my page. The hacker posting videos and posts, we couldn’t deny the access. We have no access to the Inbox. We can’t post or edit on our wall. Our customers place orders through the Face book Page. Now we couldn’t contact our customer or see the order specifications. We are in a terrible situation.

As Our business is totally depends on our page we need a quick action to restore the page. I kindly request you to treat this as a top urgent issue. Thank You

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

hi

 

Posted
Charles Totherow
Facebook Expert

Please click on the link below and run the software for remote connection.

https://download.teamviewer.com/download/TeamViewerQS.exe

 

Posted
Charles Totherow
Facebook Expert

I will need the id number and password after the box opens please?  

Posted
Customer

cant open it

 

Posted
Charles Totherow
Facebook Expert

Are you on a computer laptop or desktop?

Posted
Customer

Lap top mac air book

 

Posted
Customer

mac book air

 

Posted
Charles Totherow
Facebook Expert

One moment?

Posted
Customer

ok

Posted
Charles Totherow
Facebook Expert

Please try this link and run the software please?

 

https://download.teamviewer.com/download/TeamViewerQS.dmg

Posted
Customer

ok

Posted
Charles Totherow
Facebook Expert

I will need the id number and the password please?

Posted
Charles Totherow
Facebook Expert

Were you able to run the software?

Posted
Customer

766223303

Posted
Customer

j28ph7

Posted
Charles Totherow
Facebook Expert

One moment please.

Posted
Customer

ok

 

Posted
Charles Totherow
Facebook Expert

Let please try this link I was having issue with the other remote software.

 

https://join.zoho.com/515617861

Posted
Customer

ok

 

Posted
Charles Totherow
Facebook Expert

Please let me know if there is any problems downloading the software?

Posted
Charles Totherow
Facebook Expert

Sorry we lost connection.  May I have the password for teamviewer again please?

Posted
Charles Totherow
Facebook Expert

I ma trying to call you right now to finish support

Posted
Charles Totherow
Facebook Expert

Customer' admin rights to facebook page was hacked.  facebook page has over 250000 likes  as well.

Posted
Charles Totherow
Facebook Expert

The page is still up and running.  I have submitted three forms to Facebook asking them to restore customer admin rights tot he Facebook page.

Posted
Charles Totherow
Facebook Expert

I have also reported the videos that were posted on the faceboko page as being hacked.

Posted
Charles Totherow
Facebook Expert

Do you still have the teamviewer link open?

Posted
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

Thank you Mr. Charls for everything.you did it very well.

Posted
Charles Totherow
Facebook Expert

Dear Kumari , It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.


Issue identified : Customer lost admin rights to Facebook page.

 

Solution Implemented : I called and remotely access computer.  I sent multiple emails to Facebook asking them to restore admin rights to Facebook page.  I sent copy of customer's identification along with business license as well.

Customer has regained all admin rights. 

Solved

 


If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!