how can I get my email to work, nothing comes in nothing goes out ,last date received mail was 9-22-19 I went to Charter for help but was told I...

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Customer

how can I get my email to work, nothing comes in nothing goes out ,last date received mail was 9-22-19 I went to Charter for help but was told I had to call apple

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (Mac) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ramy De Jesus
Apple Certified Tech

Hi Louise! Thank you for choosing ExpertHelp.com. First, may I know if your email is working with your other device? May I know if your using a macbook or a mac computer? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

6:00 pm Pacific Time would be best, Louise Z. (j**a@charter.net) but I do not receive any email right now

Posted
Ramy De Jesus
Apple Certified Tech

Thank you for your response. May I know if your using a macbook or mac computer? Have you tried using other device and see if you receive email?

Posted
Ramy De Jesus
Apple Certified Tech

Please advise me when will be the best time for us to continue or just leave a message here on this page so we can proceed. Or if you can leave a contact number and advise me when will be the best time to call. I will leave this page open and will wait for your response.

Posted
Customer

I use an apple (Mac Comp.) On any different device I still need a password to get my mail. I have never before used a password for my mail.

I am sure there existed one before, bu that goes backover 10 years, but as I said before I never used a password before for my mail. 

 

Posted
Customer

earlier I said 6:00 pm

Posted
Ramy De Jesus
Apple Certified Tech

Have you tried requesting for a new password? Can you try the the following steps provided below on how to request for a new password.

To reset your own password:

  1. Go to the Spectrum Webmail page.
  2. Select Forgot Email Password?
  3. Select I don’t know my email password.
  4. Enter your Email Address.
  5. Select the I’m not a robot check box, and then select Submit.
  6. If you’ve never used the Password Reset Tool, you’ll be asked for your modem’s MAC address. Select the provided How to Check Your Cable Modem ID link to learn more. After you’ve entered your MAC address, select Submit.
  7. Enter the Answer to a security verification question.
  8. Select Reset Password. A new password is displayed.
  9. If you intend to change it right away, you can copy it. If not, make note of it.

Advise me what will be the result. I will leave this page open and will wait for your updates.

Posted
Ramy De Jesus
Apple Certified Tech

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion 10 AM CST.

Posted
Customer

sorry I could not make 6:00 p.m.

Posted
Customer

maybe, we can continue at 9:00 a.m. 

Posted
Ramy De Jesus
Apple Certified Tech

9 AM cst I will be online and will wait for you tomorrow.

Posted
Ramy De Jesus
Apple Certified Tech

Dear Louise,

Please advise when will be the best time to continue on your issue. I will be standing by for your response.

 

Regards,

Ramy De Jesus

Posted
Customer

it is 9:00 a.m. pacific time and I am ready to go   06127

Posted
Ramy De Jesus
Apple Certified Tech

Hi Louise. Have you tried doing the steps provied below.

To reset your own password:

  1. Go to the Spectrum Webmail page.
  2. Select Forgot Email Password?
  3. Select I don’t know my email password.
  4. Enter your Email Address.
  5. Select the I’m not a robot check box, and then select Submit.
  6. If you’ve never used the Password Reset Tool, you’ll be asked for your modem’s MAC address. Select the provided How to Check Your Cable Modem ID link to learn more. After you’ve entered your MAC address, select Submit.
  7. Enter the Answer to a security verification question.
  8. Select Reset Password. A new password is displayed.
  9. If you intend to change it right away, you can copy it. If not, make note of it.

Advise me what will be the result. I will leave this page open and will wait for your updates. Also if you can provide me the best number to reach you and best time to call you please provide on this page so just in case I can call you.

Posted
Ramy De Jesus
Apple Certified Tech

Hi Louise,

I just want to follow up if you still need further assistance with your issue. Please do reply on this chat page or provide me the best number to call you and time so we can proceed on your issue. I will leave this page open and will wait for your response.

 

Regards,

Ramy De Jesus

Posted

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