Im locked out of my page. And i tried the trusted contacts and put in the codes they gave me and still not working

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Customer

Im locked out of my page. And i tried the trusted contacts and put in the codes they gave me and still not working

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Facebook Expert

Hi Shaneisha,

Thank you for waiting!

May I know what device are you using to open Facebook?

Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Call customer

Assisted in checking the recovery process.

Problem with the Recovery codes as being typed in incorrectly too many time and will have to call customer again after 24hours.

Posted
Ferdinand Aquino
Facebook Expert

Expert notes:

Call customer

Advised customer to redo the trusted contacts again but make sure that all three are available before initializing the recovery.

Customer will report back in 24 hours.

Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Call customer and customer is still tryin to get a schedule fortrusted contacts availability.

Will call customer later today.

Posted

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