I can't setup my kindle, i forget my passcode and now i'm stuck.

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

Enter your Amazon question at the top of this page and click Get An Answer.

2. Pick Your Priority

Tell us how quickly you want your Amazon question answered.

3. Get An Answer

Connect with your Amazon Device Expert via online chat or telephone call.

Get An Answer

Answer

Customer

I can't setup my kindle, i forget my passcode and now i'm stuck.

Last updated 9/30/2019

Ferdinand Aquino

Amazon Device Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Hi Brenda,

Thank youf for waiting!

May I askw what is the model of the Kindle?

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Hi Brenda,

Thank youf for waiting!

May I ask what is the model of the Kindle?

I also tried calling your number but there were no answer.

Im waiting for youre response or you can reach me at ***-***-****

Posted 9/27/2019

Customer

I already paid you fourth seven dollars.

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Hi Brenda,

Thank youf for waiting!

May I ask what is the model of the Kindle?

I also tried calling your number but there were no answer.

Im waiting for youre response or you can reach me at 6128880

Posted 9/27/2019

Customer

I already paid you fourth seven dollars and i am NOT willing to pay any more.

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Hi Brenda,

Thank youf for waiting!

May I ask what is the model of the Kindle?

I also tried calling your number but there were no answer.

Posted 9/27/2019

Customer

where do I find the model, mind just say Amazon Kindle.

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Is it a colored screen or black and white?

Posted 9/27/2019

Customer

black and white it is the one that is water proff.

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Is it a colored screen or black and white?

Ok, Let me try to call you can you confirm what number can I reach you at now?

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Ok, Let me try to call you can you confirm what number can I reach you at now?

Posted 9/27/2019

Customer

put who's calling, I don't answer unknown caller id

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Im calling from ***-***-**** .

It just rings then stops.

you can call me on that number if you like.

Posted 9/27/2019

Ferdinand Aquino

Amazon Device Expert

Dear Brenda, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified :

Forgot Kindle Passcode

Solution Implemented :

Call customer

Assisted customer in resetting the kindle to factory defaults by entering the reset code.

Assisted customer in setting up the kindle again.

Tested Kindle and books are now showing again

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 9/28/2019

Customer

I already paid $47 and I still can't get into my kindle fire. So why would I pay motr.

Posted 9/29/2019

Ferdinand Aquino

Amazon Device Expert

Hi Brenda,

Can you tell me what happend this time on your Kindle?

Posted 9/30/2019

Ferdinand Aquino

Amazon Device Expert

Hi Brenda,

Can you tell me what happend this time on your Kindle?

Your number is still the same, Will not accept any calls.

Please call me at ***-***-**** So we can discuss what's happening to your Kindle now

Posted 9/30/2019

Get An Answer

Testimonials

Featured Amazon Device Expert

Byron Narciso
Amazon Device Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer

I can't setup my kindle, i forget my passcode and now i'm stuck.

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

2. Pick Your Priority

3. Get An Answer

Answer

Testimonials

Featured Amazon Device Expert

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

More Amazon Questions...

Ask Your Amazon Question & Get An Answer Now!