IPhone is disabled connect to ITunes. HELP

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Customer

IPhone is disabled connect to ITunes. HELP

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Expert

Hi Roger,

Thank you for waiting!

This means that the device has to be restored using  iTunes. Do you have a computer that we could use fir the restore?

Posted
Customer

yes

Posted
Ferdinand Aquino
Apple Expert

ok is there a number I can reach you at aside from the iphone number?

Posted
Customer

***-***-****

Posted
Ferdinand Aquino
Apple Expert

Ok give me at least 10 to 15 mins and I'll ring you up. Im coming in fron ***-***-****

Posted
Customer

OK

 

Posted
Ferdinand Aquino
Apple Expert
Ferdinand Aquino
Apple Expert

Dear Roger, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

iPhone is disabled Error

Solution Implemented :

Call customer / Remote access

Assisted customer in performing a RESET using his computer and itunes

Assisted customer in setting up the iphone again

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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