My account was hacked and the person who hacked it has removed my email and number from the account so I have no access to recover it. Now when I...

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Customer

My account was hacked and the person who hacked it has removed my email and number from the account so I have no access to recover it. Now when I tried to recover the account it says that my email is not linked to any Facebook account. What can I do to recover my Facebook account without having the email or number anymore.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Customer

I am ready to chat

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Elixir Cada
Facebook Expert

ma I know the email address that you used in your facebook account?

 

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Customer

T**g@hotmail.com

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Elixir Cada
Facebook Expert

please hold while i check the account

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Customer

Waiting

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Elixir Cada
Facebook Expert

may I know the exact name that appears on your facebook account

 

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Customer

The name on the account was tareq alhamadi

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Elixir Cada
Facebook Expert

which one is you here?

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Customer

None of them, I’m telling you , the hacker took the account , the account does not show up anymore because the hacker deactivated it after changing the email and number associated with it 

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Elixir Cada
Facebook Expert

How many days did you loose the account?

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Customer

I lost the account on the 28 of this month, so 2 days

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Elixir Cada
Facebook Expert

I see. Once the account is deactivate it will not be searchable any more in facebook or even change the password. The owner will be given 14 days only from the time that account is deactivated. The account will be gone in the facebook system after 14 days if you failed to reactivate it. Since the problem that you are having is hacked facebook account and the hacker deactivated it, you have to file a report to facebook admin about the retrieval of your facebook account. You can click the link below to file a report. You can use the link to report a login issue and at the same time use the second link as well to report a hacked account.

https://www.facebook.com/help/contact/ ***-***-**** 83890

https://www.facebook.com/hacked

Let me know if you have further questions.

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Customer

I have done all of that and I have sent a report with myself holding my ID to prove that it is my account. The account was connected to a business page on Instagram and now we returned the Instagram page but everything is gone, no followers or pictures. Now the issue with Facebook is that they are not replying to any of the reports filed, what could be another solution to returning a hacked account?

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Elixir Cada
Facebook Expert

The response time of facebook normally will take a week or two and it depends as well on the number of cases that they are handling daily. You can file unlimited reports so that they will be able to notice you right away. Just check your email and spam items from time to time for their response.

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Customer

So there is no other way? If the response takes up to 2 weeks then the account will already be gone forever. Look, I have been hacked and the hacker took everything and Is asking for a 1000 USD to give back the account. Is there any way I can directly contact someone from Facebook ? I really need urgent help. I am afraid of paying him and him not returning the Facebook page

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Customer

How about the Instagram page? Instagram deleted my followers and pictures but the page is still there , how do I return the Instagram followers and pictures? 

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Customer

I have full access to the Instagram page but Instagram deleted the pictures and followers

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Elixir Cada
Facebook Expert

Thats the only way to retrieve your account on facebook. No shortcuts. For the instagram page, normally they have a backup in their system  and it is kept for a certain period of time. But you need to file a report also to the admin. You can send an email at support@instagram.com to file a report. 

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Customer

Thank you for your help

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