I was downloading pictures from Samsung galaxy 8 pus to a PC . I created folders on the PC in Photos. They were all messed up so I went to delete...

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Customer

I was downloading pictures from Samsung galaxy 8 pus to a PC . I created folders on the PC in Photos. They were all messed up so I went to delete the contents of the folder to clear it and start over and it deleted the pictures from my phone. How do I get them back?

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
Samsung Expert

Hi Laura,

Thank you for waiting!

Are you running a WIndows or an computer?

Posted
Customer

Yes windows 10

Posted
Ferdinand Aquino
Samsung Expert

Have you tried checking google photos for back up?

https://photos.google.com

Posted
Customer

OMG...i didnt even realize...so illiterate on these things....I guess that was the $30 Q.....thank you

Posted
Customer

Most of my pictures are there however there is a week I am missing. I thought it may be not enough room but there are recent pictures up to yeterday. Any suggestions?

Posted
Ferdinand Aquino
Samsung Expert

Hi Laura,

Thank you for your response.

It is possible that the photos you are missing are not sync to your back up yet before the delete happened.

However if photos are deleted from the phone itslef. using the phone alone won't have any restore option. Which will leave you to the back up that you already have restored.

 

Posted
Ferdinand Aquino
Samsung Expert

Dear Laura, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :

Accidentally deleted photos from samsung Galaxy device

Solution Implemented :'

Advised customer to re download and access backup google drive from https://photos.google.com

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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