Dear Nigel , It was a pleasure helping you with your Mac issue today. Here is a summary of the resolution.
Issue identified : Customer's Imac could not connect to wifi
Solution Implemented : I called customer. I helped customer perform a factory restore of Imac over the phone.
Afterwards, the Imac still wont connect to Wifi. We tested other WIFI devices within the area and they worked.
Advised customer the WIFI antenna in the Imac needs to be replaced. Imac still under warranty as this will be covered under the warranty.
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