iPhone SE is locked. I don't know passcode. Help

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IPhone se is locked, don't know pass code. Help

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Suellen,

Thank you for waiting!

If it is a passcode problem. a Reset is required so that the iphone will be functional again.

Do you have a computer that you can use?



Ferdinand Aquino
Apple Certified Tech

Ok We can do a screenshare on the computer.

Is it running on windows or its an apple computer?



Ferdinand Aquino
Apple Certified Tech

Dear Sue, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

iPhone is disabled

Solution Implemented :

Call customer / Remote Access

Assisted customer in resetting her phone using their computer's itunes app

Phones was reset

Assisted customer in setting up the phone again

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****



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