My phone downloaded an update that said I needed a posecode or something like that. It said I could use my fingerprints and some letters It doesn't...

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Hi Pam,

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Dear Pam, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Forgot Passcode

Solution Implemented :

Call customer / Remote Access

Assisted Customer in resetting the iphone using her computer / iTunes

Plug in the iphone to the computer and start the restore

Assisted customer in setting up the phone again

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****