We had a power outage for about 6 houses Sat (SE QLD) Now have power but no cooling or freezing, suspect motor fusion, Can it be fixed? Westinghouse about 8 years old. No problems before,
Frances Hrdina
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We had a power outage for about 6 houses Sat (SE QLD) Now have power but no cooling or freezing, suspect motor fusion, Can it be fixed? Westinghouse about 8 years old. No problems before,
Frances Hrdina
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Hi Frances,
May I know the exact model of your refrigerator? Are you getting any error message on the screen panel?
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I am here now but I think the motor will need a repair. Have check power and control panal. all ok. lights are on so definately power
may I know the exact model of the unit? and how long since the power is restored?
Are you there? Were you able to read my messages below?
Are you there? Were you able to read my messages below?
Its a Westinghouse side by side no water coolerNot sure of model number. Over 80 and unable to move. Manual says WSE7000S, WSE7000P, WSE7000W, WSE697OS, WSE697OP, WSE697OW, WSE607OS, WSE607OW, WSE610OSWS, WSE6100P, and WSE6100W. Your choice. I am in Australia
Also power out c 6hours and restored about 6:45 last night.
did you disconnect the power cord from the outlet when the power outage occurs?
No I am unable to move fridege without help. Have never disonnected in any other power outages.
Hmmm.. normally for appliances like refrigerator, television, cd/dvd players, it should be disconnected from the outlet so that once the power is restored it will not overload any components on the mainboard that might cause the device/appliance not to operate.
Did you hear any humming noise coming from the compressor or is it completely dead and all you get is the light inside the refrigerator?
No hum, Power point behind fridge and no reason to move.
Do you have a separate circuit breaker for the refrigerator?
Yes and I have checked it. have power to fridge as lights work.
can you try to turn off the breaker for 10 mins and turn it back on... wait for few minutes and check the refrigerator.. adjust the temperature to slightly colder position and check if the compressor will kick in.
I can ut I doubt it will help. It will take about 15 mins all up.
Lets try it first and let me know the result
Fine
I'll wait here.
Have turned circui braker off and on agaain afer 10 mins. No change and control panal still no working.
no light indicator on the control panel?
No light indicator on control panal complete blank
ok. actually the problem is the control panel and not the compressor. The panel should have atleast light indicators showing that there is a power on it.
Seems like that is the part that is affect from the power outage. That part neds to be replaced.
Let me know if you have further questions
Fine and how do I contct a repair man here?
Where are you located Maam?
Brisbane, Qld Australia
hold on
You can go to this shops.
Let me know if you have further questions.
thank you for that and will try tomorrow . Doubt working on weekend.
Dear Frances, It was a pleasure helping you with your westinghouse issue today. Here is a summary of the resolution.
Issue identified : refrigerator not working
Solution Implemented : chat with cx and provided steps to reset the unit by turning off the breaker. no go. found out that the problem is the control panel and not the compressor since theres no light indicator on the panel. told cx that panel needs to be replace. provided cx repair shops in her area. Answer accepted.
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Byron Narciso
Appliance Repairman
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