I need help to get updates after installing Mac Catalina Scan & Settings

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Customer

I need help to get updates after installing Mac Catalina Scan & Settings

Last updated 10/14/2019

Ferdinand Aquino

Epson Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Epson nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 10/14/2019

Ferdinand Aquino

Epson Tech

Hi John,

Thank you for waiting!

May I ask What you mean about the Get to the updates?

Posted 10/14/2019

Customer

I downloaded the latest Apple update last night and as a result I need to update Epson Scan & Settings.

I cannot find the correct update to install

Posted 10/14/2019

Ferdinand Aquino

Epson Tech

Do you know what is the current version of your Mac?

Posted 10/14/2019

Customer

Yes Catalina 10.15

Posted 10/14/2019

Ferdinand Aquino

Epson Tech

Ok anf what is the model of your epson printer?

Posted 10/14/2019

Customer

XP-830

Posted 10/14/2019

Ferdinand Aquino

Epson Tech

Ok Here it is

https://ftp.epson.com/drivers/XP830_Lite_64NR_NA.dmg

Downlaod that app and RUN it from your downloads and let me know how it goes!

Posted 10/14/2019

Customer

EPSON SCAN & SCAN SETTINGS have the same messages ---

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

Posted 10/14/2019

Ferdinand Aquino

Epson Tech

Seems it is running on the right pace.

Are you still getting some trouble on your lure when you cash ti it?

Posted 10/14/2019

Ferdinand Aquino

Epson Tech

EPSON SCAN & SCAN SETTINGS have the same messages ---

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

Posted 10/14/2019

Ferdinand Aquino

Epson Tech

DearJohn, It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :

Scan issue after updating to MAC OS 10.15

Solution Implemented :

Call customer

Assisted in using the Mac Scan option thru System preferences > Printer and scanners> Scan

Advised customer that He will use this for now since the Epson app has not been updated yet for 10.15

Scan TEST OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 10/14/2019

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I need help to get updates after installing Mac Catalina Scan & Settings

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