I have a Dell XP 13. I have attempted to add a monitor and use it as an extended workspace. I can't get the cursor to work on both monitors. Do...

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Hi Rob,

Thanks for your response. Is this the first time you added an extended monitor on your Dell XP 13?

I understand. Do you mind if we do a screensharing (remote support) so I can check the issue and help you fix it?

Dont worry I will check that issue as well. Give me a minute or 2 to generate the link and I will send it here

Bare with me. Im still generating the link. Appreciate your patience

Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.exe to download the Remote App. Once done please Run/Open the app and when a pop up appear please click on Yes or Join.

By the way just incase we got disconnected you can go back to this chat window using the link that was sent to your email okay.

Please provide me with the Teamviewer ID and password.

 Dear Larry, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.

Issue identified : Unable to move the mouse to the external monitor

Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to check the inter graphoc settings / Set the external monitor as the initial and the laptop monitor and the 2nd / Saved the settings / Customer can now move the cursor / Installed Touch Freeze to prevent the mouse pointer from jumping / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-**** .