I think I've broken my Instagram account - I can't link to my facebook page and have switched it to personal and now can't get it back to a...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

I think I've broken my Instagram account - I can't link to my facebook page and have switched it to personal and now can't get it back to a business account.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

HI Elixir, I'm here.

 

Posted
Elixir Cada
Facebook Expert

Hi Julie,

thank you for waiting.

Are you getting an error message whenever you tried to link your facebook page to your instagram account. same goes also to switching to business account?

 

Posted
Customer

Yes.  I have written my problems down, can I show it to you?

 

Posted
Elixir Cada
Facebook Expert

are you getting an error message?

 

Posted
Customer

yes

 

Posted
Elixir Cada
Facebook Expert

what is the error message?

 

Posted
Customer

When I try to share from Instagram to FB I get a message saying that the account belongs to someone else and I can request access.

I found that there was a request pending in my Business Manager but couldn’t find any way to approve it.

Posted
Elixir Cada
Facebook Expert

can we do a remote session on your computer?

 

Posted
Customer

yes

Posted
Elixir Cada
Facebook Expert

ok. give me one moment while I prepare the software. Are you using windows computer?

Posted
Customer

Yes I am.

I need you to know that in desperation I think I’ve made matters worse by trying to solve it.

I’ve disconnected the Facebook shop from Shopify.

I changed my Instagram account back to personal to try to restart the process – then when I tried to change it back to a business account I kept getting the message saying that the FB page belongs to someone else again.

So I have now linked my Instagram account to another FB page that I don’t ever use called Self Employed Beadmaker, just to get my business account back.

Posted
Elixir Cada
Facebook Expert

we will check that one once i am connected to the machine. Give me one moment. 

Posted
Elixir Cada
Facebook Expert

Please hold still preparing my tool for the remote session.

Posted
Elixir Cada
Facebook Expert

Alright. Please click the link below and run/open the file that you downloaded. Click YES to connect to my machine. 

https://fastsupport.gotoassist.com/868473755

 

Posted
Elixir Cada
Facebook Expert

NOTES:

-chat with cx and connect to her computer

-we tried to unlink her instagram account from her facebook and tried to relink it. done

-was able to post on her facebook page using instagram but after few minutes it wont post anymore.

-found out a business manager page that she accidentally created

-we requested for a deletion of that page and will wait for 24 hours fo the business manager page to be deleted

-cx will get back to us once the business manager page that was created by accident is already deleted. 

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!