My HP wireless printer is showing an error message on the screen. I have replaced the black ink cartridge and it still shows empty. How do I fix...

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Hi Marcia,

Thank you for waiting!

May I ask what is the error message you are getting?

Also May I know what is the model of your HP printer?

Ok, May I also ask how  are the lights going?

which light and what are blinking or solid light indicators?

Ok,

Try removing all ink cartridges and clean the connectors on both the ink cartridges and the port  where you plug it in.

Clean them with dry paper towel.

After cleaning them and putting them back in.

Turn off the printer and turn it back on and let me know how it goes.

Did you also clean the connectors on the printer where you took the cartidge out from?

May I ask when did this started?

Try removing the black ink completely

turn the printer off and turn it back on without the black ink cartridge.

Let me know if it is the same error without the black ink in it.

Dear Marcia, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Printer error on black ink.

Solution Implemented :

Call customer

Removed and cleaned the cartridge and the printer connectors - Same Issue.

Printer will continue to work and print if only colored is installed

Advised customer on testing another cartridge and also considering having the printer replaced because of the ink cartridge and possible repair cost

Answer Accepted

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