put in wrong password. can not change password because fb is not accepting code sent by e-mail. also can not receive text they sent, only have flip phone.
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put in wrong password. can not change password because fb is not accepting code sent by e-mail. also can not receive text they sent, only have flip phone.
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
please call ***-***-**** and remote in
please call me now, and remote in. ph # ***-***-****
I can chat now, please call me, ***-***-****
I'm ready, how do I go into chat? please call ***-***-****
one moment please.
NOTES:
-called cx and we tried to attempt to reset the facebook password
-facebook account giving an error that too many password attempts
-told cx to hold in resetting the password for 24 hours
-will contact cx tomorrow at 1pm her time..
Hi, looking forward to the phone call in a few minutes. Thank you
NOTES:
-called cx and accessed her computer
-we tried resetting the password of her facebook account but her phone is still not receiving any text message for the code
-we created and submitted a report to facebook about her issue
-cx will get back to us once she received a reply from faceook.
Hi Elixir, no longer disabled on facebook. I would really appreciate a call to help me to re-activate my facebook account.. The problem began when I would receive a code by e-mail to change my password. When inputting the code, another code would be sent to my cell phone to input, but could not get the text with that code. Thank you for your help. Donna Ablard, ph. ***-***-**** . e-mail address: c**e@outlook.com. Cell Phone that is not receiving texts: ***-***-**** . It is now 11:20 am pacific time, on Tuesday, 10/29/19.
Byron Narciso
Facebook Expert
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