My Envy Photo 7800 connected beautifully a few weeks ago when I bought it and worked well for two weeks. A power outage occurred. All attempts to...

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Customer

My Envy Photo 7800 connected beautifully a few weeks ago when I bought it and worked well for two weeks. A power outage occurred. All attempts to reconnect the printer via wifi have failed. I followed directions in the booklet, reinstalling the program restarting the modem and the printer. The wi-fi wizard didn't work. The modem shows that all is well with the WiFi function. How can I get the printer to connect to the wifi?

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
HP Technician

Hi Jack,

Thank you for waiting!

Is the printer's  Wifi light indicator solid or blinking?

Posted
Ferdinand Aquino
HP Technician

Hi Jack,

Thank you for waiting!

Is the printer's  Wifi light indicator solid or blinking?

Posted
Customer

light is blinking

Posted
Ferdinand Aquino
HP Technician

Ok, Let me call your number.

Posted
Customer

ok

Posted
Ferdinand Aquino
HP Technician

https://join.zoho.com/600561351

 

Posted
Ferdinand Aquino
HP Technician

Dear Jack, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Printer got disconnected from the Wifi

Solution Implemented :

Call customer / Remote access

Assisted customer in reconnecting the printer to the wifi thru the printer's set up wizard

Ran the Printer install software on the computer

TEST print - OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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