I have been using Mediacom mail on my Mac mini, 2 iPhones and 2 iPads for years. Now none of these can receive mail. Mediacom tells me there is...

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Customer

I have been using Mediacom mail on my Mac mini, 2 iPhones and 2 iPads for years. Now none of these can receive mail. Mediacom tells me there is an Apple password I need to access mail on these devices. I have my Apple ID and the password to unlock the Mac mini. Neither of these work. Suggestions? I did delete the email account from the Mac mini and attempt to reinstall it. The system will not accept the password which Mediacom has provided. Again, they say I need an Apple password.

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Expert

Hi Keith,

Thank you for waiting!

May I know what are the email addresses you are having trouble with?

Posted
Customer

k**s@mchsi.com

Posted
Ferdinand Aquino
Apple Expert

Thanks,

Let me check on the address and I will get back to you in few minutes,

wha is the best number to reach you at?

Posted
Customer

***-***-**** but do not call if it is going to increase the fee.

Posted
Ferdinand Aquino
Apple Expert

No Worry it will not.

Posted
Ferdinand Aquino
Apple Expert

Give me at least 10 to 15 mins

Posted
Customer

OK

Posted
Customer

still there?

Posted
Ferdinand Aquino
Apple Expert

Im dialing your number now.

Posted
Customer

I still have the problem I had this morning.  Your suggestion was that the Mediacom servers are evidently not working.  I went back to Mediacom and the person who responded said that my problem was coming from all five of my devices trying to sync and when there was any kind of a problem the multiple attempts at syncing would cause Mediacom to lock out all devices.  He suggested I shut down all devices and then reopen them one at a time, changing the sync instructions from push to fetch manually using a new password he provided.  This worked for the Iphones and IPads.  The Mac will not allow me to open an account.  It will not accept the password that works on the mobile devices.  Mediacom says it should and if it does not, it is a problem within the Apple Mac Mail app.  If you have suggestions, let me know.  I am now looking for Apple Mac Mail expertise.   

Posted
Ferdinand Aquino
Apple Expert

I got your response,

I will call you first in the morning.

Posted
Ferdinand Aquino
Apple Expert

Dear Keith, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Email not working on all apple devices

Solution Implemented :

Call customer Tested email directly using safari and webmail webstie and it was working fine.

Change the password and still geting incorrect password on mail apps.

Advised customer of a possible server issue that normally resolve in few days

Call customer again and customer confirmed it is working ok now and said could have been password to be coordinated fine

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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