My printer is in "error" mode and will not print from my computer. It will print from my iPhone and my iPad.

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Customer

My printer is in "error" mode and will not print from my computer. It will print from my iPhone and my iPad.

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
HP Technician

Hi Jane,

Thank you for waiting!

May I know what is the model of your HP printer?

Posted
Ferdinand Aquino
HP Technician

Hi Jane,

Thank you for waiting!

May I know what is the model of your HP printer?

Posted
Ferdinand Aquino
HP Technician

Dear Jane, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Printer error when printer

Solution Implemented :

Call customer /

Rebooted the network settings

Test print thru word and email both printed ok

Issue resolved

Customer claimed to have mistakenly did the phone upgrade.

 

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Posted
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