sorry I only speak spanish
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sorry I only speak spanish
¡Hola y bienvenido a ExpertHelp.com! ¡Mi nombre es Ferdinand Aquino y haré todo lo que esté en mi poder para responder a su pregunta a su entera satisfacción!
Antes de comenzar, quiero recordarle que ExpertHelp.com es una compañía de soporte profesional independiente. No estamos asociados con HP ni se nos paga para brindar asistencia en su nombre. Sin embargo, hemos ayudado a cientos de clientes con preguntas similares y creemos que también podemos ayudarlo. OK, ¡comencemos! :)
Estoy disponible para chatear ahora. Avísame si estás listo publicando una respuesta. Dejaré mi sesión de chat abierta durante los próximos 15 minutos más o menos y esperaré su respuesta. Si no te encuentro esta vez, responde unas cuantas veces (incluida tu zona horaria) que funcionen mejor para ti y luego podemos conectarnos.
Haré todo lo posible para ayudarte.
¿Me puede decir qué le pasa a su HP?
Haré todo lo posible para ayudarte.
¿Me puede decir qué le pasa a su HP?
Dear Rafael, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :
New printer will not connect to the computer
Solution Implemented :
Customer can only speak spanish and had to converse thru email
Had customer to connect the printer to the and ran the printer software again on the computer
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Dear Rafael, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :
New printer will not connect to the computer
Solution Implemented :
Call customer
Customer can only speak spanish and a little english and had to converse thru email.
Had customer to connect the printer to the and ran the printer software again on the computer
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
HP Technician
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