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i lost the log on password to my Mac mini
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Joe,
Thank you for waiting!
The password that is set, How long have you had that password on this computer?
years
Can you tell me what happen?
why suddenly lost the password?
Have you recently changed it?
i moved and unpluged it 5 weeks ago.
when I went to use it ineeded a password.
Ok Try this.
Bring the computer to the page where it ask for the password. Log on page.
Let me know once you are on that page.
i don't have the computer here.
it is at my new house.
i need to have it here?
Yes You and i will need the computer in order for us to check what could be done.
Either restore or try to regain access.
the log in password can't be changed.
How soon can you have the Mac mini with you?
Monday
Ok I will leave you my number
***-***-**** .
Ferdinand
You can also go back to this page and send me a message.
We'll work together in regaining access and log in to the computer once you have it with you.
Will that be fine?
Thanks
Expert Notes:
Call customer
Customer said that he cannot get access to the laptop yet and ask for another callback.
Gave customer my number as customer said He will just call back once he has the Mac Mini.
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