how can i change my page name? (5 failed attempts to change from "David Wood" to "Tough Conversations with David Wood". Slug IS...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

how can i change my page name? (5 failed attempts to change from "David Wood" to "Tough Conversations with David Wood". Slug IS changed to /toughconversationswithdavidwood but name will NOT change)

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Facebook Expert

Hi David,

Thank you for waiting!

What error message are you getting when you try to change it?

Posted
Ferdinand Aquino
Facebook Expert

Hi David,

Thank you for waiting!

What error message are you getting from Facebook when you try to change it?

Posted
Ferdinand Aquino
Facebook Expert

Hi David,

Thank you for waiting!

What error message are you getting from Facebook when you try to change it?

Also What device do you use inchanging the Page name?

Let me know if you're ready or you can reach me at ***-***-****

Posted
Customer

i get zero error message. It says wait about 3 days, then nothing ever happens. Super frustrating. Not even a decline message! Nothing in my support inbox. 
here's what I see: https://www.dropbox.com/s/ego1nj87ykdhy98/Screenshot%202019-11-13%2009.38.36.png?dl=0 

I use a laptop to change the name. OSX. Should I try my iphone?

Note - I tried changing ANOTHER page to "tough conversations with david wood" just as a test and that happened within an hour. Then I changed it back because I need to change THIS page to that name. 

Posted
Customer

oh that was you calling. if you call again I'll pick up

Posted
Ferdinand Aquino
Facebook Expert

May i know what numebr again?

 

Posted
Customer

+ ***-***-**** 1

 

Posted
Ferdinand Aquino
Facebook Expert

Hi David Just few guidelines aswell

Page names can’t include:

  • Terms or phrases that may be abusive or violate someone’s rights.
  • The word “official” if the Page isn’t the official Page of a brand, place, organization or public figure.
  • Improper capitalization (example: tHe best CaFE). Page names must use grammatically correct capitalization and may not include all capital letters, except for acronyms.
  • Symbols (example: ® ) or unnecessary punctuation.
  • Descriptions or slogans (example: The Best Cafe – We serve the best coffee in town). People who manage Pages can add this information to a Page’s About section.
  • Any variation of the word “Facebook.”
 

Page names can’t consist only of:

  • Generic words (example: Pizza). Pages must be managed by official representatives of the topics they’re about.
  • Generic geographic locations (example: New York). However, you can create a Page name for an organization that represents a geographic location. For example, “New York City – Mayor’s Office” and “Queen Elizabeth II of Great Britain” are acceptable Page names.
Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Call customer

Assisted in sending Facebook problem report regarding the page name change request that seems not to respond.

Will call customer in  24 hours for update.

Posted
Customer

hi - you said you'd call yesterday but I didn't see a call from you. Here's what my /support page looks like: https://www.dropbox.com/s/t2tqpiyq29ng39j/Screenshot%202019-11-15%2009.06.41.png?dl=0

So weird that it SAYS they contacted me, but I can't see any message about it. 

What can we do next? Thanks, David
+ ***-***-**** 1

Posted
Ferdinand Aquino
Facebook Expert

Hi David,

I saw your update with the Screenshot.

I would suggest to try and sned another report to them and wait for an update again in 24 hours.

Inclue your contact details on the report.

 

Posted
Customer

hi - I did this. But no response. Shall I request a refund here, or do you have something else we can try?

Posted
Ferdinand Aquino
Facebook Expert

Seems the requests are not being responded too.

Can you try this on mobile and let me know what result it gives.

https://www.youtube.com/watch?v=GrERROAui24&feature= 

Let me know how it goes.

Posted
Customer

AH - THAT'S you writing to me on fb. I responded there on my page. Can you respond there?

 

Posted
Customer

I tried it on mobile

Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Tried requesting a review from Facebook but no response the Name change looks like abug on the page and the usual window and notification does not appear

Requesting Second opinion.

Posted
Customer

hi - you are requesting second opinion from whom? FYI I just requested a refund today, since i haven't seen progress on this. And I'm not sure it's even do-able. But happy to pay if you can get the change made

Posted
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 

Posted
Charles Totherow
Facebook Expert

May I have a few minutes to resolve to resolve this for you?

Posted
Customer

hi - i'm free now. but how can we chat? Also Charles, I love your enthusiasm! And - given we've tried to change the name multiple times, and posted multiple support requests to facebook, do you think this is even possible?

Posted
Charles Totherow
Facebook Expert

I do think its possible I was wondering if I could call you to ask you a few questions please?

Posted
Customer

sure - + ***-***-**** 1

 

Posted
Charles Totherow
Facebook Expert

Calling now.

Posted
Customer

i just submitted a silly change request - Toughconversationswithdavidwood . Once this is declined, I'll try the appeal link at https://www.facebook.com/toughconversationswithdavidwood/settings/?tab=support_dashboard&ref=name_review 
Thanks for great support Charles. 
www.facebook.com/toughconversationswithdavidwood

Posted
Charles Totherow
Facebook Expert

Very welcome.  Please keep me updated on the progress.

Posted
Charles Totherow
Facebook Expert

Have you any new changes today regarding your Facebook page?

Posted
Customer

they declined the change yesterday. So I'm going to have my admin appeal the earlier rejection with this text: "Thank you. We have read the page guidelines. the page 'David Wood' has represented David and his coaching practice since 2008. The practice focuses on tough conversations. So we submit that "Tough Conversations with David Wood" is simply a more accurate description of the page, and ask that you reconsider. Also, the username is @toughconversationswithdavidwood, so this will bring the page name in line with that. Thank you."

 

Posted
Customer

what do you think of that text? any changes?

 

Posted
Charles Totherow
Facebook Expert

Looks very good.  I would just submit like it is.

Posted
Customer

thanks - will do

Posted
Charles Totherow
Facebook Expert

Very welcome.

Posted
Charles Totherow
Facebook Expert

Any updates with your Facebook page?

Posted
Charles Totherow
Facebook Expert

Please let me know if Facebook let you change the page name

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!