My page is at risk of being unpublished but doesn't give me the option to rectify it

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Customer

My page is at risk of being unpublished but doesn't give me the option to rectify it

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Keith,

How did you know that your page will be unpublished? Did you receive a message from Facebook about that matter?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
Facebook Expert
Elixir Cada
Facebook Expert

NOTES:

-called cx and advised him that he need to send an appeal to facebook

-provided the link to him but the phone is not allowing him to go to the page and it is requiring him to put a code from facebook to proceed

-we get the code from the app but still wont allow him to proceed

-the battery of the phone is weak and he needs to charge it first to continue

-cx will contact us back when he is ready. 

Posted
Customer

Can you call me back now?

Posted
Elixir Cada
Facebook Expert

my phone is updating as of the moment. We can chat here for the moment and once I am ready i will call you back. 

Were you able to login to your facebook now?

Posted
Customer

No log in, you were in the process of talking me through 2 party verification or something 

Posted
Elixir Cada
Facebook Expert

ok can you turn off first the two factory verification on your facebook using the facebook app.

Open the facebook app then tap the 3 horizontal lines icon then scroll down and tap settings.  Tap security and login then tap 2 factory authentication then turn it off. Go back to the link that I gave you then try to login again to your facebook account and it should not ask you for code anymore and let you proceed to submit the appeal.

Let me know if that worked. 

Posted

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