Facebook has stopped sending me security authentication codes to try and login to my facebook account. I realize this may be because I repeatedly...

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Customer

Facebook has stopped sending me security authentication codes to try and login to my facebook account. I realize this may be because I repeatedly tried to login to my account and was changing my password regularly. Do I have to wait or is something else going on?

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Jean,

May I know the phone number or email address that you use in logging in to your facebook account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

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Customer

***-***-****

j**e@precisewalls.com

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Elixir Cada
Facebook Expert

Ok. I can see that the account is connected to the email address and phone number that you provided. Are you trying to reset the password?

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Customer

No I am able to do that without issue. This all started when I was logging out and logging in repeatedly earlier this week. I noticed Facebook was saying I was logged in but in a completely different state. It made me think I was being hacked so I logged out and logged in about 10 times each time getting a code because I have the 2 factor authentication. After about the 10th time it stopped sending me codes to try and log in

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Customer

Since then I have changed my password several times but have not been able to log in because I stopped receiving authentication codes

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Customer

Some things I have read say it can take 24-48 hours or longer but it's been past that. 

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Customer

I tried to authenticate using the photo method submitting a drivers license pic

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Customer

The Facebook team contacted me via email saying it looks like they need to confirm who I am and requested the drivers license option so I submitted it

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Elixir Cada
Facebook Expert

I see. that is the reason why it stops sending codes since you are doing it multiple times. the system detected that the process has being abused and that feature is blocked already in your account. In this case, you will have to submit an appeal to facebook admin by clickin the link below. Provide your email address where they can reach you and explain what happened to your account. You can also attached a screenshot of the problem to backup your claim then hit the send button. Wait for them to review your appeal and they will respond to you on hoe to get back to your account.

https://www.facebook.com/help/contact/ ***-***-**** 83890

 

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Customer

Do you know how long it typically takes to get a response 

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Customer

When you send an appeal?

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Elixir Cada
Facebook Expert

normally the response time is a week or two and depends on the number of cases that they are handling. It is like a firt come first serve basis. Considering also it is holiday season. But surely they will respond to the appeal that you are going to submit. 

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Customer

By sending screenshots do you mean send screenshots of the emails they have sent me or of this conversation

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Elixir Cada
Facebook Expert

yes you can also send the screenshots of the emails they sent you or the screenshot of the error when you are trying to login. 

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Elixir Cada
Facebook Expert

let me know if you have further questions. 

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Customer

Can you tell me why when I go into Facebook and see where I am logged in at it tells me completely different states or cities that I am not in or near?

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Customer

That is what started my whole problem. I was concerned that my account was comprimised

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Elixir Cada
Facebook Expert

that means that another person was logged in to your account. I suggest to change your login information like the phone number and the email address that you used on your facebook account once you were able to login back o the account. 

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Customer

This morning I received an email(j**e@precisewalls.com  it said i was logged into Facebook with an iPhone 8plus  in my location, it said if I did this then ignore, if not secure my account, I have a xs max  and when I went to click on it was not me the link was expired or invalid.. 

Posted
Elixir Cada
Facebook Expert

yeah seems like that the account has been compromised already. You can use the link below to send an appeal for hacked facebook account.

https://www.facebook.com/hacked

 

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Customer

What is the normal time protocol for that appeal same? And outcome usually good or bad depending? 

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Elixir Cada
Facebook Expert

yeah its the same 1 to 2 weeks response time. If you submitted the proof to back up your claims then there will be no problem in getting your account back. 

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Customer

The email said they used my email address and confirmation code, though no confirmation code was sent to me(either by text or email) does that mean my email is at risk as well? 

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Customer

I tried to use the hacked account link. I can only get to the point where they aske me again for an authentication code using the code generetor. It won't send me a code to continue and I can't get to a code generator. Any suggestions

Posted
Elixir Cada
Facebook Expert

you can just use the first link that I gave you to submit the report. 

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Elixir Cada
Facebook Expert

i suggest to change your email and your phone number on your facebook account once you got it back. 

Let me know if you have further questions. 

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Elixir Cada
Facebook Expert

 

any more questions?

Posted

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