On my iPhone I am able to select any picture I want from "photos". I can send them in a message and in FB messenger. When I try to...

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Customer

On my iPhone I am able to select any picture I want from "photos". I can send them in a message and in FB messenger. When I try to select photos on my MacBook, I am only able to select very few - although I am able to see all of my pictures. I am able to see all of my pictures in iCloud.

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I am ready for your help

Posted
Elixir Cada
Facebook Expert

Hi Andrew,

May I know the amount of storage space that you have on your icloud?

 

Posted
Customer

50, 38 available

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Elixir Cada
Facebook Expert

ok.. so you still have 38Gig available?

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Customer

that may be on my macbook.  yes - is that the amount of free space on my laptop orin the cloud?  I know I don't nearly use much memory at all, considering I pay the $1/month for extra that I never use.  If you want specifics please tell me where to navigate to.

Posted
Elixir Cada
Facebook Expert

on your iphone tap on settings then tap your name at the top that contains your icloud account then tap icloud. You should see there the amount of storage you have on your icloud account. 

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Customer

12 gb of 50 is used

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Elixir Cada
Facebook Expert

i see. so you have 38gig available and it is still big. You mentioned that all the pictures on your iphone is in the icloud when you accessed your account. is that right? 

Posted
Customer

From icloud.com I can see all of my pictures.

Yes - all pix in icloud are viewable and selectable from my phone.  Only problem is on my laptop when I try to send it through messenger.

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Elixir Cada
Facebook Expert

if you will go to the photo library on your laptop do you see the picture as well inside the folder?

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Customer

When I click on the photos flower icon I see and can select all of my photos.

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Elixir Cada
Facebook Expert

ok.. so what you see in the photos folder in your laptop is the same photos as well showing on the iphone?

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Customer

correct.  All are highlightable and selectable -- unlike in messenger, where i can see them (albeit light shaded) but not highlightable nor selectable.

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Elixir Cada
Facebook Expert

would you mind if i do a remote session to your mac so that I can check it. 

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Customer

not a problem.

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Elixir Cada
Facebook Expert

alright. give me few minutes while i prepare the remote tool.

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Elixir Cada
Facebook Expert

please click the link below and download/install the app. You will be provided with an ID and password after installing the app. provide me the ID and password for me to connect.

https://download.teamviewer.com/download/TeamViewer.dmg

 

Posted
Customer

1 500 774 706.        21vgp1

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Elixir Cada
Facebook Expert

please enable the accessibility

Posted
Elixir Cada
Facebook Expert

put a check mark on teamviewer so that I can control the mouse

 

Posted

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