My desktop is running Microsoft 10. I have two monitors numbered 1 and 2. I have two problems I would like to get solved, they are not...

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Customer

My desktop is running Microsoft 10. I have two monitors numbered 1 and 2. I have two problems I would like to get solved, they are not related.

  1. The number one monitor has shaky text, it comes and goes, Currently it is is shaky most of the time. Monitor number two does not have the problem. I have had this before with this monitor and fixed it but I have no idea how. This time I can't seem to find a solution.

  2. I have Office 365 and use outlook for my emails. All of a sudden I started getting an error message "Either there is no default mail client or the current mail client cannot fulfill the messaging request". One of the things this causes is that the system will allow a group of emails in a folder to be highlighted and deleted or to drug to a folder.

I have tried multiple suggested online fixes for both of these problems with no success.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Microsoft nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Wells,

Thanks you for waiting!

Are you using a Home computer?

Posted
Customer

yes

Posted
Ferdinand Aquino
Technician

Ok, Thanks!

Can we do a screenshare?

Posted
Customer

Yes

 

Posted
Ferdinand Aquino
Technician

ok Give me few minutes While a create a link for us.

Posted
Customer

OK

 

Posted
Ferdinand Aquino
Technician

Ok, Click this link 

https://join.zoho.com/656825606

Download and run the tool

Posted
Ferdinand Aquino
Technician

Dear Wells, It was a pleasure helping you with your Windows issue today. Here is a summary of the resolution.
Issue identified :

  1. The number one monitor has shaky text, it comes and goes, Currently it is is shaky most of the time. Monitor number two does not have the problem. I have had this before with this monitor and fixed it but I have no idea how. This time I can't seem to find a solution.

  2. I have Office 365 and use outlook for my emails. All of a sudden I started getting an error message "Either there is no default mail client or the current mail client cannot fulfill the messaging request". One of the things this causes is that the system will allow a group of emails in a folder to be highlighted and deleted or to drug to a folder.

 

Solution Implemented :

Assisted in Switching the Main display to set default Resolution frequesncy

Assisted in setting Default Mail client

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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