My Epson #W-610 has changed its Scan procedure, and I can not get a preview of the copy or a destination of the copy.

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Customer

My Epson #W-610 has changed its Scan procedure, and I can not get a preview of the copy or a destination of the copy.

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Technician

Are you using windows or a mac computer?

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Customer

I am using Windows, Windows 10 I believe.

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Charles Totherow
Technician

Can we perform a screenshare do that I can see the issue?

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Charles Totherow
Technician

If you download and run the software, I can see your screen and fix the issue.

https://download.anydesk.com/AnyDesk.exe

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Customer

Yes, but I would have o know when you leave the screenshare.

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Charles Totherow
Technician

I will let you know in this chat when we are finshed.

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Customer

O.K.

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Charles Totherow
Technician

Please let me know after you have the anydesk software up, I will need your 9 digit code to see your screen please.

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Customer

I don't have a nine diget  code

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Charles Totherow
Technician

You have to downloadn and run the software to get this code the link is below.

https://download.anydesk.com/AnyDesk.exe

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Charles Totherow
Technician

Also, here is a link for your printer to update the software for your computer as well.

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-610/s/SPT_C11CA50201?review-filter=Windows+10+64-bit

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Charles Totherow
Technician

If you want to just try to update the software and see if this fixes the issue.

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Customer

I accessed the scan, but you did not show up.

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Customer

Accress the software, and report back. 

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Charles Totherow
Technician

Do you have the anydesk software open?

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Charles Totherow
Technician

There should be a 9 digit code with anydesk.

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Customer

I have the computer on, and the printer on, and at the bottom of my screen there is a message, My Epson #W-610.

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Charles Totherow
Technician

Please click the link below and run the software.  This is the updated software for your printer.

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-610/s/SPT_C11CA50201?review-filter=Windows+10+64-bit#panel-drivers-01-1

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Customer

I find no help on the link you gave me, one which I had accessed myself before i came to Expert Help.  her was no software on the link you supplied.

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Customer

What do I do now?

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Charles Totherow
Technician

When you scan a document or photo, do you just press a button on the scanner to scan the document?

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Charles Totherow
Technician

Or do you open software on your computer to scan a document?

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Charles Totherow
Technician

I apologize I won’t be able to offer you the most helpful answer on this issue. I am requesting another Expert to step in and assist you with your issue. This may take a while depending on if the best Expert to assist you is with another customer. I thank you for your patience! You will be notified via email when your new Expert is assigned and available to continued support. You may also leave this chat page open and check for your new Experts messages

Posted
Customer

When I scan a document, i just push a button.  After much work, I got  A page, "File  Save Settings where I could fill in a box "JPEG" and had a number oop.  I enered a title and a scan took place with no ability to previes, and no destination of the scan, nor could I find one in My scans, Documents or thic Pc.

 

 

 

af

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Charles Totherow
Technician

Do you try scanning document, photo and do you get the same result as having no preview page?

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Customer

I scanned a document, no no preview page.  There is a Home icnonand I clicked it to get the word Preview, but it accepted on click.

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Charles Totherow
Technician

I would try to update the printer driver first.

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Customer

No click, not as written on click

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Charles Totherow
Technician

river updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:

Update the device driver

  • In the search box on the taskbar, enter device manager, then select Device Manager.
  • Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.
  • Select Search automatically for updated driver software.
  • Select Update Driver.
  • If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
 

Reinstall the device driver

  • In the search box on the taskbar, enter device manager, then select Device Manager.
  • Right-click (or press and hold) the name of the device, and select Uninstall.
  • Restart your PC.
  • Windows will attempt to reinstall the driver.
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Customer

This is beyond my capabiliies to update or reinstall a driver.

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Charles Totherow
Technician

I can remote to your computer and do it for you if you would like me to

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Customer

Yes

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Charles Totherow
Technician

Please allow me a few minutes

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Customer

o.k.

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Charles Totherow
Technician

Please allow me a few minutes to remotely connect to your computer

Posted
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Epson nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician
Posted
Ferdinand Aquino
Technician

Dear Charles, It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :

Scan options changed

Solution Implemented :

Call customer / Remote Access

Assisted customer on how to change the Mode on the epson Scan app

This revealed the old set up that the customer is looking for

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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