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Facebook Ad Not Published - Permissions Error
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Can you send me a screenshot of the error mesage please
Please go to https://www.facebook.com/settings?tab=applications, search for the app you are posting with (e.g iPhoto), ensure the permission is set to PUBLIC.
Hi,
I tried to re-generate the error but this time I got a different one. I'm trying to creat a Post-Engagement Ad with "Whatsapp" send button.
The error I got as per the snapshot (picture attached) and as the video shared below is:
https://drive.google.com/file/d/1Gn19niRRdRE6CrutcUOfbX_yrJfQgWcC/view?usp=sharing
"Can't create a WhatsApp ad: Verify your business to create ads that direct people to WhatsApp"
Please advise what's going wrong?
Regards,
L. Joudi
Have you tried to verify your business?
After clicking continue, you’ll see the following message (photo to the right):
Don’t have a phone number or running into issues? You’re also able to verify your page with documentation. To use this method, you’ll be required to provide one of the following:
Once Facebook receives this information, they’ll review your request and respond within three business days.
I don't have the option "Page Verification" under Settings/General... Please note that I did verify already my Whatsapp number last week.
Can we perform a screenshare in real time so that I can see the error message?
Sure, how to do it? Is there a link or what?
Sorry for taking so long. We can do a screen share anytime. Please let me know a great time to do a screen share.
Can we do a screen share with the next 15 minutes?
Sorry for taking so long?
i'm ready now to start a screenshare session
I had to end the remote session. Would you like me to reconnect?
yes, please
Sorry, we got disconnected again let me post another link.
Did you get the link again for remote support?
The remote session, got the greyed out verify business working. The customer has to finish the process with documents to submit to Facebook. After verification, the WhatsApp feature on the ad should work. Customer will verify later on today.
Did you get the WhatsApp button working today?
Please let me know if the issue is resolved?
Hi,
Please note that I've uploaded the document to Facebook, the status now:
Your documents are being reviewed. You'll receive a status after review is complete.
Once the status is updated, I'll let you know
Thank you for the update. This wont take to long.
Dear Charles, I appreciate so much your help so far. The status of my documents review is still pending (as per the snapshot below)...
I cannot place yet the Ad until this step is done. I appreciate it if you bear with me until I can place the Ad on facebook with no technical error. Then, I can accept the answer. Thank you gain for your help, patience, and understanding.
Regards,
Louay
Please take your time sometimes Facebook takes a while
Any updates on your Facebook account?
Sorry, Facebook status is still the same (as per the last snapshot I showed it). Please be assured that I'm checking on the status every few hours. Once resolved (account verified), I'll immediately place the Ad, and update you (accept the answer, if the Ad is succesfully published)...
Thank you for the update.
Hi Charles, This is to update you regularly as promised.
The status of my documents review by Facebook is currently not possible since the following message appears: "We’re having trouble completing your request." as per the below snapshot. I hope this is only temporary. I'll continue updating you.
Sometimes facebook takes a few days to review your documents. Sorry this is taking so long. Rest assure I will get this resolved.
Dear Charles, this is to update you that the "Document Review" is still "in process".
Regards // Louay
Thanky uo for the update
Have you heard anything from Facebook at all
Still posting the same, please check the attached snapshot:
Thank you for the update.
Hi Louay, I am yet to hear back from you. Kindly let me know if you'd like to receive continued assistance, or wish to cancel your request. I'd be happy to help you most appropriately
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