Facebook Ad Not Published - Permissions Error

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

Facebook Ad Not Published - Permissions Error

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Can you send me a screenshot of the error mesage please 

Posted
Charles Totherow
Facebook Expert

Please go to https://www.facebook.com/settings?tab=applications, search for the app you are posting with (e.g iPhoto), ensure the permission is set to PUBLIC. 

Posted
Customer

Hi,

I tried to re-generate the error but this time I got a different one. I'm trying to creat a Post-Engagement Ad with "Whatsapp" send button.

The error I got as per the snapshot (picture attached) and as the video shared below is:

https://drive.google.com/file/d/1Gn19niRRdRE6CrutcUOfbX_yrJfQgWcC/view?usp=sharing

 

"Can't create a WhatsApp ad: Verify your business to create ads that direct people to WhatsApp"

snapshot

 

Please advise what's going wrong?

Regards,

L. Joudi

Posted
Charles Totherow
Facebook Expert

Have you tried to verify your business?

Posted
Charles Totherow
Facebook Expert
  1. Click Settings at the top of your Page
  2. From General, click Page Verification
  3. Click Verify this Page, then click Get Started
  4. Enter a publicly listed phone number for your business, your country and language
  5. Click Call Me Now to allow Facebook to call you with a verification code
  6. Enter the 4-digit verification code and click Continue

After clicking continue, you’ll see the following message (photo to the right):

Posted
Charles Totherow
Facebook Expert

Verify without a phone

Don’t have a phone number or running into issues? You’re also able to verify your page with documentation. To use this method, you’ll be required to provide one of the following:

  • Utility bill for your place of business
  • Local business license (issued by your city, county or state)
  • Tax document for your business
  • Certificate of formation (for a partnership)
  • Articles of incorporation (for a corporation)

Once Facebook receives this information, they’ll review your request and respond within three business days.

Posted
Customer

I don't have the option "Page Verification" under Settings/General... Please note that I did verify already my Whatsapp number last week.

Posted
Charles Totherow
Facebook Expert

Can we perform a screenshare in real time so that I can see the error message?

Posted
Customer

Sure, how to do it? Is there a link or what?

 

Posted
Charles Totherow
Facebook Expert

Sorry for taking so long.  We can do a screen share anytime.  Please let me know a great time to do a screen share.

Posted
Charles Totherow
Facebook Expert

Can we do a screen share with the next 15 minutes?

Posted
Charles Totherow
Facebook Expert

Sorry for taking so long?

Posted
Customer

i'm ready now to start a screenshare session

Posted
Charles Totherow
Facebook Expert

Please click the link below and run the software, please.

 

https://join.zoho.com/724106720

Posted
Charles Totherow
Facebook Expert

I had to end the remote session.  Would you like me to reconnect?

Posted
Customer

yes, please

 

Posted
Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Sorry, we got disconnected again let me post another link.

Posted
Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Did you get the link again for remote support?

Posted
Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

The remote session, got the greyed out verify business working.  The customer has to finish the process with documents to submit to Facebook.  After verification, the WhatsApp feature on the ad should work.  Customer will verify later on today.

Posted
Charles Totherow
Facebook Expert

Did you get the WhatsApp button working today?

Posted
Charles Totherow
Facebook Expert

Please let me know if the issue is resolved?

Posted
Customer

Hi,

Please note that I've uploaded the document to Facebook, the status now: 

Your documents are being reviewed. You'll receive a status after review is complete.

Once the status is updated, I'll let you know

Posted
Charles Totherow
Facebook Expert

Thank you for the update.  This wont take to long.

Posted
Customer

Dear Charles, I appreciate so much your help so far. The status of my documents review is still pending (as per the snapshot below)...

I cannot place yet the Ad until this step is done. I appreciate it if you bear with me until I can place the Ad on facebook with no technical error. Then, I can accept the answer. Thank you gain for your help, patience, and understanding.

 

Snapshot

Regards,

Louay

Posted
Charles Totherow
Facebook Expert

Please take your time sometimes Facebook takes a while

Posted
Charles Totherow
Facebook Expert

Any updates on your Facebook account?

Posted
Customer

Sorry, Facebook status is still the same (as per the last snapshot I showed it). Please be assured that I'm checking on the status every few hours. Once resolved (account verified), I'll immediately place the Ad, and update you (accept the answer, if the Ad is succesfully published)...

Posted
Charles Totherow
Facebook Expert

Thank you for the update.

Posted
Customer

Hi Charles, This is to update you regularly as promised.

The status of my documents review by Facebook is currently not possible since the following message appears: "We’re having trouble completing your request." as per the below snapshot. I hope this is only temporary. I'll continue updating you.

 

Snapshot

Posted
Charles Totherow
Facebook Expert

Sometimes facebook takes a few days to review your documents.  Sorry this is taking so long.  Rest assure I will get this resolved.

Posted
Customer

Dear Charles, this is to update you that the "Document Review" is still "in process". 

Regards // Louay

Posted
Charles Totherow
Facebook Expert

Thanky uo for the update

Posted
Charles Totherow
Facebook Expert

Have you heard anything from Facebook at all 

Posted
Customer

Still posting the same, please check the attached snapshot:

Posted
Charles Totherow
Facebook Expert

Thank you for the update. 

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!