I have a light flashing on the top of my cordless Uniden Phone, Model DECT 6.0. I cannot get it go off and I have no clue why it is flashing.

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Customer

I have a light flashing on the top of my cordless Uniden Phone, Model DECT 6.0. I cannot get it go off and I have no clue why it is flashing.

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Technician

When you receive a new voice mail message, the new message LED on the top of the handset flashes and appears in the handset display. In the event your message waiting light gets out of sync with your phone company’s voice messaging system, you can manually reset it back to the “No messages waiting” state.

Steps:

Press and hold FiND on the base for five seconds.
Note: The handsets connected to the base will start to beep, however, keep pressing for five seconds. A beep sounds and the message alert tone is reset.

Below is a link to the manual:

Uniden DECT 6.0 Manual

Posted
Wisalkh
Technician

Hi, my name is Mian-Wisal. Welcome to Expert Help. I understand how you feel. That sounds frustrating. Hopefully, we can get this resolved quickly. 

Light blinking is a voice mail indicator, for resetting please follow the steps.

Press and hold FiND on the base for five seconds. The handsets connected to the base will start to beep, however, keep pressing for five seconds. A beep sounds and the message alert tone is reset.

Posted
Charles Totherow
Technician

Mian-Wisa thisw is my question get off.

Posted
Customer

I tried the suggestion to hold FIND ...tried twice... each time vertical lines danced across the base window.  Light still blinking.

Posted
Charles Totherow
Technician

 When there are messages waiting in your voice mailbox, the new message LED on the handset flashes, and appears in the handset display. Have you checked for new messages? This might be the reason why the light flashes again.

Posted
Charles Totherow
Technician

Try to unplug the AC cord from the base unit wait 20 seconds, insert the plug again and THEN press the FIND HS button.

The blinking red light should stop.

Posted
Charles Totherow
Technician

After you listen to your messages, the message icon turns off. If it doesn't,

you can reset it: With the phone in standby, open the menu and select

Global Setup; select VMWI Reset, then select Yes.

 

Posted
Customer

I disconnected the base as you suggested.  Now I get a steady red light on the phone.  AND ..I don't know how to access the menu ... how do I find it?  

Posted
Charles Totherow
Technician

 Press and hold the “Find” button on the base for 5 seconds. The base will begin beeping. Continue depressing the button for the full 5 seconds. Release after 5 seconds have elapsed. The flashing LED should be off.

Posted
Customer

 Please respond to my question.  The flashing red light has turned to a steady red light.  I believe it is supposed to be off.  Also...please tell me the steps to take to get to the menu.  Thank you.

Posted
Charles Totherow
Technician

Blinking red light indicates that you have to check your voicemail message.

The light should have cleared when you have.

Sometimes it doesn’t and sometimes the light is on permanently even when you don’t have voicemail. 

Did you try resetting the Voice message indicator light?

With the phone in standby, open the menu and select Global Setup; select VMWI Reset, then select Yes.

Here’s a link to the user guide, scroll to p.13 to view the information regarding Voice message notifications

Posted
Charles Totherow
Technician

Posted
Charles Totherow
Technician

Please let me know if the issue was resolved

Posted
Charles Totherow
Technician

I was following up with your question today.  Please update me on the status of your question.

Posted
Customer

Issue not resolved.  I am aware of what the manual says and have followed those instructions.  I have also reset through the Global Setup.  So ... I think it is not worth fiddling with anymore.  Thank you.

Posted
Charles Totherow
Technician

Perhaps the phone itself is bad and please take it back and get a new one

Posted
Customer

Easy to say; hard to do.  The phones (there are 2 in addition to the base one) are 4 years old ... too late!  Worked fine until this problem occurred.  Phone may be bad, but I can live with it if you can't fix it. 

Posted
Charles Totherow
Technician

I apologize I haven’t be able to offer you the most helpful support on this issue. I have requested another Expert to step in and continue assisting you on your question. I appreciate your patience while your new Expert prepares to assist you. When your newly assigned Expert is ready, you will be notified via email and you can continue support for your issue. You may also leave this chat page open and check for your new Experts messages

Posted
Charles Totherow
Technician

What si the model number of your phone?  May I have it please?

Posted
Charles Totherow
Technician

Also, if you take the battery cover off most Uniden cordless handsets, the model of the system will also be there - on a sticker - usually UNDER the battery

Posted
Charles Totherow
Technician

For MANY Uniden systems, a "flashing light" on the system components usually means that there is a "New Message" waiting on either

a built-in Answering system - OR -

the provider's "Voicemail" system.

NOTE: the built-in Answering system and provider's voicemail system are two DIFFERENT and SEPARATE systems - that do NOT work well together.

So if you take a look at the handset display(s), you MAY see some text or ICON (symbol) that will indicate that there is a new message to be heard.

And IF the base unit has its own answering system turned ON and a new message is waiting, there should be a "message counter" that is lit up, indicating how many new messages have been left on that system.

I look forward to any further questions or results that you may have

Posted

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