Hi I lost admin to my Facebook page. The person I was working with on Expert help refunded me last night, but he shouldn't have. Facebook just...

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Customer

Hi I lost admin to my Facebook page. The person I was working with on Expert help refunded me last night, but he shouldn't have. Facebook just got back to me and I need his help on how to proceed!

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

Charles, facebook responded!

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Customer

Hi,

Thanks for contacting us. Based on the information provided, it is unclear whether you're making an intellectual property claim or requesting an admin change for a Page or group.

Please note that intellectual property claims can result in the permanent removal of the content you're reporting from Facebook. We can't change the admins of a Page or group based on an intellectual property claim.

If you're requesting an admin change for a Page or group, a different team at Facebook might be able to help you with that issue. If you'd like us to forward your request to that team, please reply to this message with the following information:

* A link to the Facebook profile of the person requesting an admin change for a Page or group. If you're submitting this request on behalf of someone else, please provide a link to their profile, and the team will follow up with them directly.

* A link to the Facebook Page or group you're requesting an admin change for

If instead you'd like to continue with your intellectual property claim, understanding that the reported content may be removed from Facebook, please respond to this message confirming this and we will look into the matter further.

Thanks,

Reinhardt
Facebook

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Charles Totherow
Technician

All you have to do is respond to facebook under there message and let them know that u wish to regain admin rights

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Customer

can you word it? I think they responded because you spoke the right way

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Charles Totherow
Technician

"Please give me my admin rights back to my page."  Copy and paste the text and they should respond right away.

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Customer

Ok, please be pateint and don't refund me and cancel until we speak.  I feel like we almost have this solved

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Customer

thank you for all your help so far

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Charles Totherow
Technician

I will be all night. You are very welcome.

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Charles Totherow
Technician

Please let me know any updates to facebook.

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Customer

Hi,

Thanks for your confirmation. At your request, we've closed your intellectual property report and have passed your report to the team best able to help with your Page admin issue.

Please note that the team handling your Page admin issue will reply to you in your Support Inbox on Facebook.

You can check your Support Inbox at:

https://www.facebook.com/support

Thanks,

Reinhardt
Facebook

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Charles Totherow
Technician

Thats very good.  That means they are working on getting you admin rights back to the page.

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Customer

ok, great, i'll let you know when i hear back next

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Charles Totherow
Technician

Sounds good

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Charles Totherow
Technician

Do you have any updates on your facebook issue?

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Customer

Hi Alvin,

Thanks for contacting us. We've received your request to gain access to the Page Alvin Anthony at / ***-***-**** 65211/. We’d be happy to look into this, but please keep in mind that we are not in a position to resolve disputes between third parties.

If you’d like us to help, please provide all of the following:

1. A copy of a valid government-issued photo ID, such as a current driver's license or a passport, of the individual signing the statement. You can find the different kinds of IDs we accept in the Help Center:

https://www.facebook.com/help/ ***-***-**** 62185?ref=cr

2. A notarized and signed statement from a person with sufficient knowledge and authority over this matter that includes all of the following:

a) A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable);

b) The name of the current person(s) who manage the Page, as applicable;

c) The relationship of the above person(s) to the Page;

d) An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable;

e) All documentation supporting your request including a government signed business license, certificate of incorporation OR including a declaration from legal counsel on transfer of Page ownership rights.

f) The Facebook account or email address associated with the Facebook account that you wish to have added as the new admin of the Page; and

g) A declaration under penalty of perjury that the information you have provided is true and accurate (your statement must include this language).

Please understand that if we do not receive a notarized statement with all of the requested information by May 15, 2020, we won't follow up. If the statement is not notarized or doesn't contain a declaration under penalty of perjury attesting to its truth and accuracy, we won't be able to help.

Once you have provided all of this information, we may follow up with additional requests for information or documentation. Please keep in mind that providing us with this information doesn't guarantee that we'll be able to fulfill your request. If we are able to process your request, only one admin will be added to the Page, and it will be the admin's responsibility to manage the Page roles.

Thanks,

Dylan
Pages Support

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Charles Totherow
Technician

Just please make sure i give facebok any documents they ask for as well.

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Charles Totherow
Technician

Please post an update to your question.  Also, please let me know if there is anything else that I can do as well?

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Charles Totherow
Technician

Please let me know a great time to follow up with your question.  I am here any time of the day. 24/7

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