I can log in to my account, but I can't access it. It may have been hacked. FB asked me to upload my ID. I did this, but have not had any...

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Customer

I can log in to my account, but I can't access it. It may have been hacked. FB asked me to upload my ID. I did this, but have not had any response. What can I do now?

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

May I have your email adddress linked to your facebook account?

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Charles Totherow
Facebook Expert

Please try the link below and fill out the form.

 

https://www.facebook.com/help/contact/logout?id= ***-***-**** 72907

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Customer

 The e-mail address linked to my account is b**6@comcast.net.

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Charles Totherow
Facebook Expert

Let me try to regain access to your account one moment please.

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Customer

I went to the link that you provided and I logged out.  My account was not disabled for violating the rules.  I think someone tried to fraudlently log in to my account.

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Charles Totherow
Facebook Expert

I will  check this right now

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Charles Totherow
Facebook Expert

Please let me know the code sent to your phone from facebook please?

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Customer

Facebook wanted to verify that I am who I say I am.  They asked for my ID.  I uploaded my driver license, but I don't know if they are having trouble reading it .

 

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Customer

535314

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Charles Totherow
Facebook Expert

Thank you one moment please.

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Charles Totherow
Facebook Expert

My email is c**9@gmail.com.  Is there anyway you could email me a copy of your id.  If you take a pic with your phone would be the fastest way then I wil ltry to recover your account.

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Charles Totherow
Facebook Expert

Or we can do a remote session on your computer and I can try to get you back in your accout as well?

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Customer

OK.  I sent it .  Let me know if it was OK.

 

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Charles Totherow
Facebook Expert

Thank you one moment

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

This is the error message that is with facebook right now.  I submited your id again to facebook and please allow up to 48 hours for facebook to restore your account.

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Charles Totherow
Facebook Expert

You can change the password again the current password is walmart123

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Customer

That's not my password.  Did you create that?

 

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Charles Totherow
Facebook Expert

I ad to change it to submit your id and to also rule out password issues as well.

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Customer

OK.  I'll change it.

 

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Charles Totherow
Facebook Expert

I am sorry that it takes so long to restore facebook accounts.

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Customer

For me the biggest issue is that I didn't know if they were even working on it.  No communication at all.

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Charles Totherow
Facebook Expert

Here is also a link for security checks that prevent access to facebook as well.  The link is below.

https://www.facebook.com/help/contact/?id= ***-***-**** 94862&hc_location=ufi

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Customer

OK.  I'll check it out.

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Charles Totherow
Facebook Expert

Thank you very much.

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Customer

You too.  Have a good evening.

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Charles Totherow
Facebook Expert

You as well.

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Charles Totherow
Facebook Expert

Please let me know a great time to follow up with your question.  I am here any time of the day. 24/7

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Charles Totherow
Facebook Expert

Please let me know a great time to follow up with your question.  I am here any time of the day. 24/7

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Charles Totherow
Facebook Expert

Where you able to get back in your account?

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