I can log in to my account, but I can't access it. It may have been hacked. FB asked me to upload my ID. I did this, but have not had any response. What can I do now?
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I can log in to my account, but I can't access it. It may have been hacked. FB asked me to upload my ID. I did this, but have not had any response. What can I do now?
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
May I have your email adddress linked to your facebook account?
Please try the link below and fill out the form.
https://www.facebook.com/help/contact/logout?id= ***-***-**** 72907
The e-mail address linked to my account is b**6@comcast.net.
Let me try to regain access to your account one moment please.
I went to the link that you provided and I logged out. My account was not disabled for violating the rules. I think someone tried to fraudlently log in to my account.
I will check this right now
Please let me know the code sent to your phone from facebook please?
Facebook wanted to verify that I am who I say I am. They asked for my ID. I uploaded my driver license, but I don't know if they are having trouble reading it .
535314
Thank you one moment please.
My email is c**9@gmail.com. Is there anyway you could email me a copy of your id. If you take a pic with your phone would be the fastest way then I wil ltry to recover your account.
Or we can do a remote session on your computer and I can try to get you back in your accout as well?
OK. I sent it . Let me know if it was OK.
Thank you one moment
This is the error message that is with facebook right now. I submited your id again to facebook and please allow up to 48 hours for facebook to restore your account.
You can change the password again the current password is walmart123
That's not my password. Did you create that?
I ad to change it to submit your id and to also rule out password issues as well.
OK. I'll change it.
I am sorry that it takes so long to restore facebook accounts.
For me the biggest issue is that I didn't know if they were even working on it. No communication at all.
Here is also a link for security checks that prevent access to facebook as well. The link is below.
https://www.facebook.com/help/contact/?id= ***-***-**** 94862&hc_location=ufi
OK. I'll check it out.
Thank you very much.
You too. Have a good evening.
You as well.
Please let me know a great time to follow up with your question. I am here any time of the day. 24/7
Please let me know a great time to follow up with your question. I am here any time of the day. 24/7
Where you able to get back in your account?
Byron Narciso
Facebook Expert
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