We would like to promote on Instagram and are unable to currently because old and new profiles are mismatched and preventing the correct linked...

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Customer

We would like to promote on Instagram and are unable to currently because old and new profiles are mismatched and preventing the correct linked accounts to be done.

We want to advertise on Instagram and are currently unable to promote our business page. We want to advertise on IG as we do on Facebook, boosting posts etc.

We believe our current IG profile may be connected to a lost Facebook. Things were mismatched incorrectly in the past. It doesn't allow us to unlink from whatever Facebook page it is.. as instructed to be able to correctly attach it to our current profiles.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

Sorry to keep you waiting.

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Charles Totherow
Facebook Expert

Can you tell me how long ago were you able to promote if ever and did you ever have the coreect facebook account before?

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Customer

I do not know, either way, sorry. I don't think we've promoted on IG previously. The setup for those business profiles was done prior to me. Thanks

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Charles Totherow
Facebook Expert

May I call you regarding this matter?

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Customer

https://www.facebook.com/papachiropractic- ***-***-**** 02808/?epa=SEARCH_BOX

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Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert
Charles Totherow
Facebook Expert

Called customer/ remote screen share.  Submited request to facebook to take down three duplicate pages.  Advised customer this may take a few days to be resolved.

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Customer

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Customer

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Customer

Please advise...

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Charles Totherow
Facebook Expert

Please tell facebook you would like to be admin of the page you believe to be connected to the instagram account.

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Charles Totherow
Facebook Expert

The way to find the right facebook page is to make a post on Instgram, then look at all three facebook pages and see which page has the post from Instagram.  The post from Instagram should be that exact psot and time and day posted as well.

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Customer

Tell them how? Have my boss write back to them? 

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Customer

 

Post i shared from IG. On my computer.. It went to my doc's personal page???

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Charles Totherow
Facebook Expert

 

 

 

It went to his timeline?

 

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Charles Totherow
Facebook Expert

Well then under his persnal account he has to be linked to Instagram.

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Charles Totherow
Facebook Expert

On a phone, if you log into facebok with your boss personal account, you shold be able to unlink Instagram.

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Charles Totherow
Facebook Expert

Please update me on the status of this facebook issue.

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Customer

We are waiting for a response from Regis, from Facebook. My boss requested we become admins on those pages.

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Charles Totherow
Facebook Expert

This is very good progress towards the facebok issue.

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Charles Totherow
Facebook Expert

Sorry this has taken so long.

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Customer

As long as we are moving along and making progress towards the resolution of this issue.

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Charles Totherow
Facebook Expert

I will be here 24 hours a day 

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Customer

Thank you Charles. We are still awaiting reply from this fellow Regis/from Facebook. But now strangely all of our Facebook boosts/ads are being rejected. Every.. single.. one... Why?

I know this happens occasionally as Facebook  is strict in their Ad guidelines.

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Charles Totherow
Facebook Expert

Facebook is trying to sort all of these pages out.  This is typical of facebook throught the process.

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Customer

Ok Thank you for clarifying

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Charles Totherow
Facebook Expert

Please keep me updated as well.

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Charles Totherow
Facebook Expert

Please let me know a great time to follow up with your question.  I am here any time of the day. 24/7

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Customer

Thanks. No effective follow up, as I've told you everything already. We are still waiting to move forward with this process or hear back. I told my boss to email this guy Regis once again. 

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Charles Totherow
Facebook Expert

Thank you for the update.  I am sorry that Facebook takes so long to resond.

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Customer

Why is it taking so long? This is unacceptable, Charles, On Facebook's part. We've made no progress in recent weeks. This is the ONLY way to move forward?

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Customer

No response from them. My boss replied once more since, nothing.

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Charles Totherow
Facebook Expert

Maybe have to submit the request again.  The link is below.  Facebook had been running slower due to the virus as well.

 

https://www.facebook.com/help/contact/ ***-***-**** 104383

 

 

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Customer

Very well, will submit again. Otherwise we will create an entirely new IG profile and cut our losses with our already established IG page @papachiropractic. This is not what we want, obviously. But we need to be promoting on IG!

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Customer

Do i need guidance moving thru the submit?

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Charles Totherow
Facebook Expert

Just proceed with the copyright form and fill out the form again.

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Charles Totherow
Facebook Expert

If you need help with the form, we can do a screenshare again?

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