I cannot discern what content caused our page to not meet Facebook "community standards"

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Customer

I cannot discern what content caused our page to not meet Facebook "community standards"

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

If your photo, video or post is removed for violating Facebook's rules, you will be given the option to "Request Review." Appeals will be conducted by a "community operations" team within 24 hours. If Facebook determines it made a mistake removing content, it will be restored.

Posted
Charles Totherow
Facebook Expert

Under your post that was or any post that gets flagged, there should be an appeal button

Posted
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

I am on the west coast- US- California.  You can reach me PST time tommorow- Friday the 15th after 2pm.  Would this work? I have sent a screenshot of my issue via email- here it is again. I do not see anywhere in this screenshot where I can identify what I posted that was incorrect? And who is  'IGjerribergen'?

 

screenshot of 'page quality' page

Posted
Charles Totherow
Facebook Expert

Yes this will be great.  I am on ESt. north florida.  I will post the link for a remote connection tomorrow as try to troubleshoot the issue as well.

Posted
Charles Totherow
Facebook Expert

Please let me know a great time to follow up with your question.  I am here any time of the day. 24/7

Posted
Customer

Hi Charles- you said we could appeal a post that Facebook had taken down, by checking the 'appeal' box.   How do I tell what post facebook took down?   I went to my 'support inbox' for a message from Facebook, but nothing there except some spam removed several months ago- but nothing since.  ? Sorry to pester you- is this just a scam? Someone hacking my site? 

Posted
Charles Totherow
Facebook Expert

Sorry to keep you waiting.  Usually when you make a post, it faceboko take sit down and says taken down to community guidelines, then there should be an appeal box that you can click on to appeal their decision.

Posted
Charles Totherow
Facebook Expert

We can do a remote session that I can see you make a post and see if the posts gets taken down or a screen share as well.

Posted
Customer

Charles- I have posted since then and it has not been removed--

Posted
Charles Totherow
Facebook Expert

Are there any error messages like you had before?

Posted
Customer

Charles- if you saw my screenshot- did you see anywhere the 'appeal' button? No error messages before...

Posted
Charles Totherow
Facebook Expert

Usually right under any post that is disapproved, there will an apeeal button

 

Posted
Charles Totherow
Facebook Expert

Can we do a screenshare or did the error go away in the last screenshot u sent me?

Posted
Customer

yeah,  I got that from your first note but didnt see that -  I've opened up facebook, and dont see error message, or that I have a violation now..

Posted
Customer

sigh-- sorry to bother you-  I dont have it now-- so WHY did it go away? Ive not done anything yet- agh!

 

Posted
Charles Totherow
Facebook Expert

Sometimes Facebook will flag a post or if someone reports a post or even if thet feel it voilites there terms and conditions.

Posted
Charles Totherow
Facebook Expert

Facebook could have fixed the error if they found nothing wrong when they checked it again?

Posted
Customer

if it happens again, I will have to do more digging then. Thanks for the response. 

Posted
Charles Totherow
Facebook Expert

I have seen this happen many times before

Posted
Customer

glad im not alone:)

thanks much. G'bye

Posted
Charles Totherow
Facebook Expert

Dear Jerri , It was a pleasure helping you with your facebook issue today. Here is a summary of the resolution.


Issue identified : Customer was getting error message when posting


Solution Implemented :  Replied with steps to check and see whether future posts were getting error messages.  Customer no longer getting errors.

Accepted answer

 


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Posted

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