Having several issues. 1) when i try to login to facebook is redirects me to business. 2) there seems to be 2 accounts (not sure why) 3) I stream...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Facebook question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Facebook question answered.

Get An Answer

3. Get An Answer

Connect with your Facebook Expert via online chat or telephone call.

Answer

Customer

Having several issues. 1) when i try to login to facebook is redirects me to business. 2) there seems to be 2 accounts (not sure why) 3) I stream online with the Mevo Plus camera and its connecting to a wrong account.

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Facebook Expert

Hi Theresa,

Thanks for waiting. Im here to help. May I know when was the last time you were able to sign in to the correct account and is there any changes made on your account before you encounter this issue?

Posted
Customer

I am ready

Posted
Rofel Lantican
Facebook Expert

Hi Theresa,

Thanks for waiting. Im here to help. May I know when was the last time you were able to sign in to the correct account and is there any changes made on your account before you encounter this issue?

Posted
Customer

Ok there have been many changes. Too many people have the password to the account. I have recently taken over  our church page account and have changed the password, and invited everyone an editor

Posted
Customer

the old business manager left about 2 years ago and she was the business manager to the page. I recently had her remove herself and i created a business manager page to replace her. 

Posted
Customer

I am able to get to the church page from my personal account because i am the admin, but when i login to the church page directly i get sent redirected to the FB advertising page. when i manage to get back to the page, its only the settings page and it doesnt seem to be our page. when i login into the the page from my tablet its an incomplete page that has checked in to our church page.   I use the Mevo Plus camera to stream services. they recently changed applications. downloaded the app and its connecting to this incomplete page. 

is there a faster way to work on this.  I will be having a power outage in 45min. I know bad timing. 

Posted
Rofel Lantican
Facebook Expert

Do you mind if we do a screensharing so I can check and help you with the issue?

Posted
Customer

i dont mind

Posted
Rofel Lantican
Facebook Expert

Great. Can you verify if this is the correct number  ***-***-**** 5 just incase we got disconnected?

Posted
Customer

yes that is correct

Posted
Rofel Lantican
Facebook Expert

Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.exe and run the application. Once done a small window will pop up. Please provide me with the Teamviewer ID and password on that small pop up window. Thanks

Posted
Customer

1 683 536 879

69vx2n

Posted
Rofel Lantican
Facebook Expert

Please dont close the teamviewer pop up window. Thanks

 

Posted
Customer

done

 

Posted
Rofel Lantican
Facebook Expert

Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.exe  please dont close the teamviewer window. Provide me again with the new ID and password. Thanks

Posted
Customer

1 683 536 879

133hse

 

Posted
Customer

you need me to login to FB

Posted
Rofel Lantican
Facebook Expert

Dear Theresa, It was a pleasure helping you with your Facebook  issue today. Here is a summary of the resolution.


Issue identified : Signed in to a wrong account


Solution Implemented : Called the customer / Remotely accessed the computer / When she try to access Facebook she is redirected to the advertising page / Assisted the customer to reset the browser and signed in to the correct account on her computer and iPad / Customer can now stream online using the correct account / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

quoteTestimonialsquote

We've Got Your Facebook Problem Solved!

ExpertHelp provides live Facebook help and support over the phone or via live online chat.

As a company with loads of experience assisting people with Facebook issues, we’re confident of solving any problem you might have. Thousands upon thousands of Facebook users have come to us with their questions. We work tirelessly and quickly to ensure their questions are answered to the best of our ability.

What sets us apart from other Facebook help providers is the sheer range of issues we tackle. Our team doesn’t just specify in one particular area, we can solve anything, including common problems like:

Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

All of these problems are highly common amongst Facebook users. But, our assistance doesn’t end there. Feel free to ask any questions related to Facebook support and one of our Expert advisers will talk you through the ideal solution. It’s a fast and effective service that requires very little effort on your behalf. Just ask your question, indicate how urgent it is, and choose the method of contact from us. We’ll call, email, or live chat with you - depending on your preference.

There’s no problem too big or small for us to solve. If you’re a Facebook user that’s struggling in some regard, get in touch with us today. We’ll help make things easier for you, and ensure you get the most out of Facebook. ExpertHelp offers a cost-effective service that’s so simple to use. Don’t get left in the dark waiting for answers to your questions. In most cases, we can answer your query within 15 minutes. This gives you more time to connect with people on Facebook and ensures you spend less time waiting around for support.

Don't waste your time scouring the Internet looking for the Facebook phone number, when chances are we can solve your Facebook problem right here, right now. Make the smart choice, get live help for Facebook now, and enjoy unlimited free follow-up questions once your issue is solved.

More Facebook Questions...

Ask Your Facebook Question & Get An Answer Now!