I can’t login to my Facebook account because I can’t verify either my email address or phone number as they both no longer exist. I need to find a...

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Customer

I can’t login to my Facebook account because I can’t verify either my email address or phone number as they both no longer exist. I need to find a way to get into my Facebook.

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

Please try the link below and click on identify.

https://www.facebook.com/help/ ***-***-**** 41643

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Charles Totherow
Facebook Expert

Try searching for your account by name as well.

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Customer

Hi. I already tried all of that. I've exhausted every single option and still can not log in. I'm not able to contact any Facebook support and run a whole business through my Facebook page and really need to get In there. 

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Customer

That link didn't do anything for me.

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Customer

I did that whole step but they're going to try to contact me through my old email or phone number that I don't have access to. You seem my problem?

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Charles Totherow
Facebook Expert

Yes I'm very sorry about this May I have your email address

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Charles Totherow
Facebook Expert

Also sorry for taking so long to get back with you

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Customer

Please don't pick on it. I was 10. p**8@yahoo.com 

if you get to the bottom of this with me you will be my favorite human being on earth.

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Charles Totherow
Facebook Expert

I will fix this right now

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Charles Totherow
Facebook Expert

I iwll try to recover this email first because we need it to get back into facebook one moment please.

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Charles Totherow
Facebook Expert

Do you have access or do you know this email address?   

n*****i*e@yahoo.com

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Customer

I talked with yahoo earlier, I have no idea what that email is or have access to it. 
I know the password to my Facebook, does that help? 

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Charles Totherow
Facebook Expert

May I have the password please?

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Customer

Absolutely.

Mailnaf!13

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Customer

If you get this I will literally Venmo you 20$. You will be my life savior.

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Charles Totherow
Facebook Expert

Let me work on this one moment.

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Charles Totherow
Facebook Expert

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Charles Totherow
Facebook Expert

This is the error when you try to log in?

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Customer

Absolutely.

Mailnaf!13

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Customer

I have never gotten to that page before, no! I will have access to that phone number by tomorrow!! how do I get to that point? 

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Charles Totherow
Facebook Expert

JUst try to log in that what came up for me then click other ways to log in

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Charles Totherow
Facebook Expert

Please let me know if the same page comes up for you as well?

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Customer

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Customer

As soon as I log in that pops up

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Charles Totherow
Facebook Expert

Please try this from a computer rather than a phone

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Charles Totherow
Facebook Expert

Please try from a laptop or desktop

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Charles Totherow
Facebook Expert

Were you able to get your faceboko account back today?

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Charles Totherow
Facebook Expert

I tried to call back regarding your facebook account.  The numberhas been changed please let me know the status of your facebook question?

Posted

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