I need help with clearing out google drive storage. I would like help from Elixer if possible and if he's an expert in that

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Customer

I need help with clearing out google drive storage. I would like help from Elixer if possible and if he's an expert in that

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I had worked with Elixer previously. Is he available?

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Rofel Lantican
Technician

Elixir is not available. Dont worry I will be helping you with your issue. Can I call you on the number that you provided?

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Customer

no, I did not want to spend an additional $30.

I'll wait until he is free. Thanks!

 

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Rofel Lantican
Technician

Dont worry there's no additional charge for that. Can we proceed?

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Customer

can we start just chatting vs. talking on phone? I don't want to tie up my cell right now.

 

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Customer

I just need the "for dummies" explanation for freeing up my google drive and I have just some basic questions.  If I try to send people files of videos or documents that are over ...I think 25 mb, a window pops up that says "too large, will send via google drive."  I just want to know if I delete many of the things in there, will they also be deleted from my computer?

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Customer

or do you only work by phone? 

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Rofel Lantican
Technician

I can work with chat but it is easier to explain or troubleshoot if we are talking over the phone.

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Rofel Lantican
Technician

Google drive is a cloud storage. If you delete something from the drive it wont delete the file from the computer. 

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Customer

ok.  call me back please

 

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Rofel Lantican
Technician

 Dear Ellie, It was a pleasure helping you with your Google issue today. Here is a summary of the resolution.


Issue identified : Delete files on Google Drive


Solution Implemented : Called the customer / Assisted the customer to delete files on her Google drive / Explained how Google drive works / No other issues raised / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

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