FB disabled my account due to my year of birth; I tried to remove my year of birth & you can't; by mistake I put 2020 as my year of birth ;...

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Customer

FB disabled my account due to my year of birth; I tried to remove my year of birth & you can't; by mistake I put 2020 as my year of birth ; they disabled my account; I filled out appeal form and sent my drivers license to show my year of birth ; looked up on google and it stated it would take 1-7 days for them to review ; it has been 14 days and when I try to sign on it states we received your information and if we find you are not old enough to be on FB your account will remain disabled - can you tell me how long it will take for them to review and if there is anything else I can do ? Thank you

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

Sorry to keep you waiting.  May I have your email address linked to your facebook account please?

Posted
Customer

Hi Charles, the email is f**3@verizon.net  ; I am on the East Coast ; I will stay logged on for the next half an hour ; or you can contact me tommorrow at 10:00 AM EST Thanks Mary 

Posted
Customer

you can try tommorrow at 10 AM EST or 3:00 PM EST 

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Charles Totherow
Facebook Expert

I will try to regain access to the account right now.  Sorry for the long wait.

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Charles Totherow
Facebook Expert

Facebook should have sent a code to your email address.  May I have the code please?

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Customer
password.

Enter the following password reset code:

842296
Posted
Charles Totherow
Facebook Expert

Thank you one moment please

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Charles Totherow
Facebook Expert

Did you fill out the form and submit your identification as well?

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Customer

Yes 

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Charles Totherow
Facebook Expert

Due to the corovirus, Facebook is taking longer than usual.  I will keep working on your account as well.  I will keep you updated and also please let me know if you get back sooner

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Charles Totherow
Facebook Expert

I am very sorry that this has happen to you.  Please allow me a few more days to resolve this for you.

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Customer

Thanks Charles

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Charles Totherow
Facebook Expert

Have you reeieved any messages from facebook?

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Customer

no messages except when you changed my password; my account is still disabled

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Charles Totherow
Facebook Expert

We can try a remote session if you wish.  Its free to use

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Customer

thanks ; but I don't see how that would help ; I am waiting for FB to review my ID and without anyway to speak to someone at FB I just have to wait I guess 

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Charles Totherow
Facebook Expert

Has there been any updates to your facebook account?

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Customer

no it is still disabled; it will be 20 business days as of this friday 

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Charles Totherow
Facebook Expert

Can we try to resubmit the information again to facebook?

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Charles Totherow
Facebook Expert

From a computer would be better as well.

https://www.facebook.com/help/contact/ ***-***-**** 72907

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Charles Totherow
Facebook Expert

Please try that link below from a computer even though you may have done this before.  Facebook has limited staff because of the virus.

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Charles Totherow
Facebook Expert

Sorry  for taking so long to get back with you as well.

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Customer

I filled out the form and it would not let me submit the form again; it just gave me the message below again ; 

We received your information 

If we still find that you're not old enough to be on Facebook, your account will remain disabled.  This is because your account doesn't follow our Terms of Service 

We're always looking out for the security of people on Facebook,, so until then you can't use your account 

Thanks 

Posted
Charles Totherow
Facebook Expert

Can we do a screenshare on your computer or laptop so that I may see the error message in real time?

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Customer

Here are the messages; I read on the internet that FB is backed up due to Covid and that the estimated time is 20 days or August 31st

Thanks for your help; I am going to close down my request as there is nothing for me to do but wait 

Posted
Charles Totherow
Facebook Expert

Dear Mary , It was a pleasure helping you with your Facebook issue. Here is a summary of the resolution.


Issue identified : Customer unable to access Facebook account do to birthday error message.


Solution Implemented : Left replies to keep uploading documents to Facebook to prove that customer is over the age of 18.  Also advised customer that due the corovirus, the staff at Facebook are very limited and are taking way longer to fix error message.

Accpeted Answer 

 

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** . 

Posted

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